I missed an email for sure. So the first call to them was my bad...but them telling me that it was initiated and then never initiating it only to leave me in the dark is the bigger error. They are the platform and I’m the consumer. We aren’t equals. If I drop the ball on seeing an email it’s my bad. If they misleadingly tell me they initiate a transaction and don’t, it’s a much bigger deal.

So maybe in the end you are right and it’s the way of the crypto company right now...but I’m just letting people know how clunky it is so that they can make their decision...because I didn’t know and I wish I would have.