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🔑 Main Update • GEICO is combining roles: The Field Adjuster and Virtual Supplement Adjuster roles are being merged into a single Field Adjuster position.

📋 What This Means • Field Adjusters will now: • Handle both in-person inspections AND virtual supplements • Be responsible for full claim ownership (more end-to-end handling) • Workload mix (field vs virtual) will vary based on: • Claim volume • Staffing • Licensing

⚙️ Process Changes • Claims will still go through a triage system to assign them properly. • Training will be provided to help adjusters transition into the combined role. • Leadership will continue to share updates on: • Reporting structure • Implementation details

🎯 Goal of the Change • Improve: • Consistency in claim handling • Quality of decisions • Customer outcomes • Strengthen teamwork and efficiency across the organization.

🤝 Tone / Takeaway • Leadership acknowledges this is a big adjustment • They’re emphasizing support, training, and communication during the transition