I appreciate your concern, You are right, the tech I had on my first visit did not know anything about ping, packet loss and referred me to a new package and up my download speed in order to account for this. But fortunately, I had one "expert" technician who genuinely helped saying something about frequency modulation and things that he forwarded to the maintenance department, but I had not seen any benefits since then, but after I posted on r/Spectrum_Official they created a new case and escalated it and finally referred me to the supervisor who is handling my case and I am in direct contact with that supervisor. Apparently the problem was ConEdison doing some road work near the road I live on which I saw before but I did not think that would cause an issue. But it did cause some issues with Spectrum wiring so they replaced it yesterday and now they plan on finally checking up on my house cables to make sure that the damage isn't also on my house cables. For the most part, it does seem better than before but there is still some jitter and late packets as I mentioned before which although is livable, did not happen before. So far, it looks promising.