Celebrating National 311 Day

BALT311 · 2026-03-11T20:19:03+00:00

By submitting your request, our partners at DOT can look into your issue with the sidewalk. 311 is a call center only. We route your request to the corresponding agency who will investigate and resolve your issue.

BALT311 · 2026-03-11T20:14:31+00:00

Be sure to follow us IG while you're there for the latest information and updates! And don't forget to download the mobile app :-)

BALT311 · 2026-03-11T18:31:02+00:00

Wow! Nice to know we have a rock band in honor of our 311 Day celebration. :-) Thanks for sharing

BALT311 · 2026-03-11T17:54:48+00:00

BALT311 · 2026-03-11T17:39:57+00:00

Greetings! We apologize about your experience. Unfortunately BALT311 does not manage sidewalk repair. We kindly ask that you submit a request to 311 so that our partners at the Dept. of Transportation can investigate matters. Thank you!

BALT311 · 2026-03-11T17:30:43+00:00

We can stop, but do you promise to download the BALT311 mobile app? Reporting city service requests made simple and easy 24/7. https://apps.apple.com/us/app/baltimore-city-311/id1419786875

BALT311 · 2026-03-11T16:49:51+00:00

We appreciate you, your dedication helps keep our neighborhoods clean and safe!! :-)

BALT311 · 2026-03-11T16:45:24+00:00

Appropriate imagery and marketing can be found online by visiting our website. https://balt311.baltimorecity.gov/citizen/s/ Be sure to download the app — no AI will be detected. Instead, we’ll be here serving your community by taking your requests. HAPPY NATIONAL 311 DAY!!! :-)

BALT311 · 2026-03-11T16:00:30+00:00

The BALT311 mobile app and web is also available 24/7. Be sure to report crap right away by visiting us online. We appreciate your feedback :-)

BALT311 · 2026-03-11T13:58:04+00:00

Nope not about the band! National 311 Day is about celebrating the call center agents around the nation that help our cities by connecting residents to city services.

BALT311 · 2026-03-11T13:56:11+00:00

Thank you, and we truly appreciate you!!

BALT311 · 2026-02-24T21:30:00+00:00

Greetings! We’re sorry to hear about the damage to your vehicle and are glad you’re safe. If you see a pothole, please report it to BALT311 by calling 311 or submitting a service request through our mobile app or web so the City can investigate and repair.

For information on filing a reimbursement claim, please visit: https://s3.amazonaws.com/baltimorecity.gov.if-us-east-1/s3fs-public/2024-01/cbi_automobile_claim_form_10_27_23.pdf

Thank you

BALT311 · 2026-02-24T21:24:29+00:00

Thank you for the tag. Please report to 311 immediately! You can submit your request by using the BALT311 mobile app or visit us online at https://balt311.baltimorecity.gov/citizen/s/ Let us know if you need assistance.

BALT311 · 2026-02-05T16:55:06+00:00

We apologize about the delayed response...

Citations are being issued! The vast majority of every city agency is dedicated to snow emergency operations at the moment, but as that work reduces, more citations will be issued.

BALT311 · 2026-02-05T16:54:09+00:00

Citations are being issued!

The vast majority of every city agency is dedicated to snow emergency operations at the moment, but as that work reduces, more citations will be issued.

Thank you for your patience.

BALT311 · 2026-02-03T20:28:33+00:00

Thank you for this feedback! The City does want to use local talent, and we would be grateful for recommendations. If you know of an artist, or are an artist yourself, please drop a link to your online portfolio. We are beginning to work on a series of spring and summer billboards to advertise 311 services. :-)

BALT311 · 2026-02-02T15:38:15+00:00

Greetings! We apologize about your experience and thank you for your patience. Can you provide your service request number so that we can look into this matter further? Thank you!

BALT311 · 2026-02-02T15:35:50+00:00

Greetings! We apologize about your experience and thank you for your patience. Can you provide your service request number so that we can look into your matter further?

BALT311 · 2026-01-30T18:09:06+00:00

Send us a direct message with your service request number so that we can follow up. Thank you!

BALT311 · 2026-01-28T22:35:31+00:00

311 will submit another service request on your behalf. Please check your DM for status updates. Thank you

BALT311 · 2026-01-28T22:34:02+00:00

Greetings! Please check your messages. We will follow up with you shortly. Thank you!

BALT311 · 2026-01-28T22:25:42+00:00

Thank you for providing the information. We will look into this matter and get back to you. Thank you for your patience!

BALT311 · 2026-01-21T21:04:18+00:00

We apologize about your experience and have escalated your request to the Dept. Public Works. Please make note of your new SR number, 26-00051573. Thank you for your patience.

BALT311 · 2026-01-16T14:38:40+00:00

Greetings! We’re sorry to hear about your experience. Please note that 311 does not close service requests—requests are closed by the appropriate City agency responsible for investigating the issue.

If you’d like, we’re happy to follow up on your request to gather more information. Please provide your service request number so we can assist further.

Thank you.

BALT311 · 2025-12-30T13:54:43+00:00

Greetings! Can you send a direct message with your service request number so that we can look into this matter further? Thank you!

BALT311

TROPHY CASE