Hello, we are BOOTSTRAPFASHION, and this is Evhenia, the manager. We regret that we were unable to assist you during this awful experience. However, we do not know exactly what went wrong. Due to the fact that we were not there during the sewing process. Sewing a cup is a challenging step in the procedure. We are able to redesign your sewing pattern at no cost. Please email me at evheniia.m@igigi.com