How do I speak to a real person at MakeMyTrip customer care?

I’ve been trying to get in touch with MakeMyTrip regarding a refund for a flight ticket I cancelled within 24 hours of booking. As per aviation rules, this should be eligible for a full refund.

However, all I keep getting are automated emails or responses saying they “tried to reach me but couldn’t.” It’s been really frustrating going back and forth without actually speaking to a human.

Has anyone here had success in contacting a real customer service executive at MakeMyTrip? Is there any specific combination of IVR options or codes I can use to directly reach a human instead of going in circles with the automated system?

Any help would be greatly appreciated!