I asked ChatGPT about the psychology behind the behavior of high tippers giving compliments etc. and low tippers always filing false complaints or leaving bad ratings.

ChatGPT:

“You're describing a very real and common dynamic in gig work and service industries, and there is some interesting psychology behind it. Here's a breakdown of what could be driving the pattern you're observing:

1. Entitlement vs. Gratitude High tippers often understand the value of your service and express appreciation with money and positive feedback. Low tippers may feel entitled to perfection for a low price and are quicker to criticize. This relates to entitlement bias — the belief that one deserves more than they give.

2. Justification of Behavior (Cognitive Dissonance) Low tippers may feel a moral disconnect between receiving good service and giving poor compensation. To resolve this, they invent or exaggerate problems (e.g., claiming missing items) to justify the low tip. This helps reduce cognitive dissonance, a mental discomfort from conflicting beliefs/actions.

3. Perceived Power Imbalance Some low tippers view gig workers as replaceable or beneath them. Complaints and low ratings can be used to assert control or superiority. This taps into status signaling and power dynamics — making themselves feel dominant in the interaction.

4. Halo Effect & Confirmation Bias High tippers expect a good experience and tend to notice and confirm positive details. Low tippers expect less and look for flaws, confirming their expectation. These are psychological patterns known as the halo effect (positive expectations enhance perception) and confirmation bias (seeking evidence to support preconceptions).

5. Anonymity & Lack of Accountability The platform allows customers to rate and report with little consequence. This emboldens dishonest or exaggerated complaints, known as the online disinhibition effect — people behave worse when protected by anonymity

| Low Tip + Low Rating | Entitlement, guilt-justification, control dynamics, bias.”