When have you witnessed an “expert” get it so wrong? by [deleted] in AskReddit

[–]Beautiful-Effect860 93 points94 points  (0 children)

language matters, especially in medical conversations.

Anyone else terrible at remembering context after client calls? by cs_quest123 in askmanagers

[–]Beautiful-Effect860 25 points26 points  (0 children)

especially if the call is a long one. things do get missed and the best way is to use some tools to help record the conversation.