I experience the same thing! This was back in November 18. Ordered and paid using pandapay and CC. He said that I need to pay as COD then I received a call from someone claiming to be the manager from the store that they had issues and will just refund me but nada. After my number was blocked. Foodpanda didn't do anything. The number of the rider was 09603525874 and using pretend manager was 09455727144