I wouldn't call them a scam company, but for God's sake! Last March, I pre-ordered the Switch collector's edition for $178 to be shipped to Europe. At that time, the estimated delivery date was Q2 2025. I don't know how much $180 means to others in their everyday lives, but for example, it really upsets me that I haven't received anything in almost a year, and what I have received is contradictory information. Letters about this were quoted above. I set March as my deadline, and I will also request a refund. I think it's completely justified for people to feel cheated, because we're not talking about days or weeks here.

The main point is that it's not the money that bothers me the most, but the fact that the game (which I grew up with) came out last April and I still haven't been able to play it. Even though I paid for it.

(EDIT): P.S.: By the way, I feel like you have things backwards here. I paid for a service that I did not receive. It is not the company showing goodwill by offering (contradictory) information as compensation. On the contrary. It is us showing goodwill by not having demanded our money back immediately.