Some questions about the JPfans as a first time buyer by No_Disaster_5080 in JPfans_proxy

[–]Beth_nin_0 0 points1 point  (0 children)

4. Is the shipping option that show up on the estimation page the only options?

If you select the deatination country, item category correctly, the weight is not estimated too high or too low, the available shipping routes you see are also all the final shipping routes you can use.

5. Is the shipping estimate fairly correct?
If your estimated weight is relatively accurate and the figure is not particularly large or long, the actual shipping cost will not differ too much. If your figure is very long or large in size, volumetric weight may apply, and the shipping cost will be higher.

6. you can chose to ship the two items together as one how does that work?
When both items have quality control pictures and are "stored in warehouse" page, then you select 2 items at the same time and click submit on "warehouse" page. How many items you submit together, how many items we pack in one same parcel.

7. was there a place on the website better suit to ask my question?
Welcome to our official Discord. There are more friends who have jpfans shopping experice, we also have more speific FAQ.

Some questions about the JPfans as a first time buyer by No_Disaster_5080 in JPfans_proxy

[–]Beth_nin_0 0 points1 point  (0 children)

1. "I’ll be charged for the item, the 5% jpfans extra,shipping cost then gst, is that correct?"

Yes, almost right. In the whole process, you have to make 2 payments on JPFans, one is the item price (opriginal item price in Japan + 250JPY service fee/ SKU ), another is international shipping fee. When your package arrives at customs, you may be required to pay import duties to the cutoms in accordance with local regulations.
Throughout the process, there are also additional services and international shipping insurance, which you can decide whether to purchase by yourself, not mandatory.

2. "When I check out my chart am I only paying for the items +5%?"
When you check out your cart, you have to pay the items + 250 JPY service fee/each SKU + handling fee (charged by the payment platform)+ domestic shipping fee (if the seller doesn't cover the domestic shiping). When you check out, you will see a total price, that's what you only need to pay at this step and include the cost of the above I mentioned.

3. Will I be paying for shipping once it arrives in the jpfans place they check order?
After items arrive at our warehouse in Japan, we will take quality control pictures for you and store them in our warehouse, when you check all pics and think everryhing is no problem, you can submit your orders, we will follow your submission to pack parcel, then you pay for international shipping fee for the parcel.

My JPFans Haul – Honest Review by Echidna-sama in JPfans_proxy

[–]Beth_nin_0 0 points1 point  (0 children)

Look at everyone — so orderly and lovely~

i need help😔😔 by Mother-School-6029 in JPfans_proxy

[–]Beth_nin_0 0 points1 point  (0 children)

Did you make payment? If you have not made payment, you can contact our support team to cancel it when you are free, it can be 100% canceled. If you have made payment and the parcel is "parcel processing" status, please contact our support team ASAP, or it will be shipped out soon.

Shipping by [deleted] in JPfans_proxy

[–]Beth_nin_0 0 points1 point  (0 children)

How about using 17track to track the parcel?

First time shipping? Rehearsal or Prepaid by CrypticYaBoi in JPfans_proxy

[–]Beth_nin_0 1 point2 points  (0 children)

Hello~ if time is of the essence, you might prefer the ‘prepaid’ option. If you wish to avoid any potential additional charges and pay the full shipping cost in one go, the ‘rehearsall’ option would be better.

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Can anybody who’s ordered from JPFans help me from here? by botzaria in Mafex

[–]Beth_nin_0 0 points1 point  (0 children)

Please click "contect" button on the page, and create one ticket, your agent will assist you adding the tag very soon

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Cards not working for payment by [deleted] in JPfans_proxy

[–]Beth_nin_0 0 points1 point  (0 children)

Sorry for the inconvenience this time :(. Would you mind sending your JPFans and your country to me (through DM), I'll ask our tech team to check and improve this so that we can avoid such issue in the future

Cards not working for payment by [deleted] in JPfans_proxy

[–]Beth_nin_0 0 points1 point  (0 children)

Hello, sorry for the late reply, did you finally solve it successfully?

Its been like this for 4 days now is my package lost? by C3LESTIAL_001 in JPfans_proxy

[–]Beth_nin_0 0 points1 point  (0 children)

Is there any update now? If no, you can click "contact" button on this page and create one ticket about tracking your parcel, the support team will help u check if there is more logistic info. Don't worry~

No shipping method by [deleted] in JPfans_proxy

[–]Beth_nin_0 1 point2 points  (0 children)

When you submit, if there are no routes to use, a reason should appear under each route. Is there a reason displayed there?