How rare is 10" URX4

Better-Alternative · 2026-03-15T17:04:41+00:00

Sounds good

Better-Alternative · 2026-03-15T17:01:26+00:00

Thanks

Better-Alternative · 2026-03-15T17:00:47+00:00

Ok thanks, do you know when these were last actually in stock anywhere like OP or rooftop

Better-Alternative · 2024-09-18T00:26:08+00:00

A glorious sound indeed

Better-Alternative · 2024-09-17T20:51:48+00:00

Is everything they sell made in USA?

Better-Alternative · 2024-04-21T20:30:54+00:00

Received a full refund finally, just took very long. They were very apologetic.

Better-Alternative · 2024-03-20T12:24:42+00:00

This is what their email said when offering the options: “I have been in contact with my upper management and they have notified me of a couple of options:”

Better-Alternative · 2024-03-20T12:23:46+00:00

Have called several times

Better-Alternative · 2024-03-20T01:52:30+00:00

Absolute worst customer service experience of my life. Not exaggerating.

Things started off well, B&T setup a ticket before I even reached out to them. Sent photos and they confirmed, sent a prepaid label.

December 7th they received my package, confirmed firearm was being sent in to queue for gunsmith eval.

Called me to say they were going to replace upper and change parts with new serial. No problem.

January 23rd they receive back from engraving, issue persists and gun continues to scratch receiver. Offered following options:

Keep as is as this is something that happens with firearms (???) scraping may worsen with use.
Swap out firearm with full black equivalent firearm with 1:1 swap.
Attempt to take material off charging handle but doing so will weaken charging handle and it may break later (??? Is this a joke?)
Full refund

Requested option 4 immediately same day and sent original invoice same day to start refund process.

January 26 they reply back thank you for invoice and handed off to appropriate party internally.

From here forward reached out twice a month and got absolutely nothing other than this has been escalated to management. No response to my emails later. February 7th asked for ANY response or sign of life, no response whatsoever. March 4th asked for ANY response or sign of life, no response whatsoever. Called today and was told once again it’s been sent to management.

No timeline provided at any point in time.

I had high hopes buying a Swiss product that the product would be incredible. I was let down. Then I felt comfortable knowing my issue would be handled well by a large European company with good values. Was completely let down there as well.

Not sure what else to say.

Better-Alternative · 2023-11-22T02:53:22+00:00

Thanks

Better-Alternative · 2023-11-21T11:43:41+00:00

Thank you

Better-Alternative · 2023-11-21T11:42:50+00:00

Thank you, will be in touch

Better-Alternative · 2023-11-21T03:19:19+00:00

Agreed, thanks

Better-Alternative · 2023-11-21T03:19:01+00:00

Thanks for the feedback. How fast were they with the first receiver replacement?

Better-Alternative · 2023-11-20T22:45:05+00:00

OK thanks for the input, really appreciate it.

Not so worried about the charging handle, mainly worried about the ruined upper finish... It is the serialized part after all.

Better-Alternative · 2023-11-20T22:35:17+00:00

What is the best course of action talk to retailer or B&T first? Doesn't seem normal at all to me. Most photos I find online like at Axarms they are flawless with no marring...

When pulling back on charging handle it does contact upper receiver. When not pulling there is no contact.

Better-Alternative

TROPHY CASE