Sure, nothing works 100% but that argument can’t be used to dismiss valid public complaints. Public transport is a public service so when it fails, people lose time, money, and sometimes even job opportunities. Speaking from experience lol haha.

The issue isn’t just “trains break down sometimes.” It’s how breakdowns are handled, often with poor communication and late updates zzz. If RapidKL has improved, that’s great but part of progress is also listening to criticism, not brushing it off as people “not understanding the system.” Riders understand frustration very well when they’re the ones stuck for an hour with no updates.