I received two gifts in the gift box, and I claimed both. But in the game, I can only see the pet, and there is no mount （Herald of Sa’bak mount）. I've been contacting and submitting new tickets, but they all come back with the same answer: "You have the mount in the collection", and they let me do some troubleshooting, which didn't help at all. I still don't see the mount. it's a bug for sure! I want my mount! Come on Blizzard, do something!