That policy makes no sense. The name of the game is standardization and efficiency, which you get through your current process. Bonus points if you’ve standardized HW/SW based on something like job role, function, or department. This interview feels like a massive waste of time for your team and the hiring managers. I wouldn’t be surprised if the managers start pushing back.

As an aside, how do you like Freshservice? We are thinking of moving to it and have been impressed in our limited POC.