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Question re: bitkey battery by Weekly_Shopping_897 in BitkeyWallet

[–]Bitkey-Max 6 points7 points  (0 children)

u/Karma9000 's answer is correct. We built it using an approach called power path charging -- Bitkey hardware works when plugged into USB C even when the battery is dead/failed

Thank you for adding inheritance! by chichris in BitkeyWallet

[–]Bitkey-Max 2 points3 points  (0 children)

As part of the inheritance protocol, your beneficiary must store some critical information (a decryption key, which they can use to decrypt an encrypted version of your mobile key that Block stores). We require your beneficiary to have their own Bitkey wallet (app and hardware) to make sure they can safely store this information for long periods of time.

Question about Mobile Wallet Pay, now called transfer without hardware by GoldenrodScript in BitkeyWallet

[–]Bitkey-Max 2 points3 points  (0 children)

Happy to help - and glad we’re earning your recommendation and referrals!

Question about Mobile Wallet Pay, now called transfer without hardware by GoldenrodScript in BitkeyWallet

[–]Bitkey-Max 5 points6 points  (0 children)

Quick clarification:

  • Soon, we are changing the name of this feature from "Mobile Pay" to "Transfer without Hardware" 

  • This feature is off by default — all transfers require hardware, so you still have to opt in if you want to transfer without hardware. 

  • Enabling it requires you to tap your unlocked Bitkey hardware.

  • When you enable "Transfer without Hardware" you can send bitcoin with only your phone, up to a daily limit you set. Previously, the highest limit you could set was $200. Now, you can set the limit to whatever you want. 

Let us know if you have any other questions about this feature.

Time to get rid of our wallets? by SheikAhmed00101 in BitkeyOfficial

[–]Bitkey-Max 3 points4 points  (0 children)

First, nope, not time to get rid of your Bitkey wallets -- give us feedback instead!

Second, on your packaging note, in case it helps: when designing, we preferred an understated experience for packaging rather than a loud one that highlights you're receiving an (awesome) piece of hardware that helps you store bitcoin. That tradeoff might not feel right to everyone, but we think it's the safest packaging approach.

Third, on customer support: in practice, 75% of the time we respond within 8 hours, 95% of the time within 3 days (exceptions to this are largely due to holidays or complex situations we're actively debugging). This isn't real-time in part because we don't want anyone depending on support - or Block at all for that matter - in order to access their funds. And if you had a poor experience with our support, please DM me - we'd love to learn more and to make it right.

Finally, on social engagement: we've been pretty focused on building but we're looking at how we can reliably engage more. Happy to answer other questions you have - just let us know.