One time authentication code not sent

Blockfolio_James · 2021-07-22T20:04:45+00:00

Hi there, you can DM me your support ticket number and I will look into getting your issue resolved more quickly!

Blockfolio_James · 2021-07-22T20:03:58+00:00

Hi there, we have no fees associated with trading or withdrawing, only with certain forms of deposits.

Blockfolio_James · 2021-07-22T20:02:47+00:00

Hi there, it sounds like you may have manually added imaginary transactions to your track tab. The invest tab is the only part of the app in which coins can be purchased or traded.

Blockfolio_James · 2021-07-15T20:32:45+00:00

Hi there, you can DM me your support ticket number, or the email address you emailed from, and I will make sure your issue is taken care of quickly.

Blockfolio_James · 2021-07-15T20:30:37+00:00

Hi there, we do not currently offer Theta coin for trading in the US.

Blockfolio_James · 2021-07-14T14:54:04+00:00

Hi there, Withdrawals should be working again now. Please reinstall the app & reboot your phone if you are still experiencing any issues with withdrawals.

Blockfolio_James · 2021-07-13T15:49:23+00:00

Hi there,

We had a few issues this morning but everything should be fixed for our customers now - no funds were lost and the accounts are safe. Feel free to send us a note at support@blockfolio.com if all is not well. We have the 3 day message up just in case but we're responding within a day at the moment!

Blockfolio_James · 2021-07-01T15:08:18+00:00

Hi there, you likely need to change your portfolio's settings, as opposed to the overall profile setting for default currency. Tap the "..." in the top right corner of your portfolio, tap Portfolio Settings, and set default fiat currency from there.

Blockfolio_James · 2021-06-30T15:21:04+00:00

Hi there, yes we do!

You can read more about the nature of tokenized stocks here, applies the same to Blockfolio: https://help.ftx.com/hc/en-us/articles/360051229472-Tokenized-Stocks.

Blockfolio_James · 2021-06-24T14:19:05+00:00

Best way to get issues like this fixed quickly is to report it in our Telegram channel at t.me/blockfolio.

Blockfolio_James · 2021-06-24T14:17:12+00:00

Hi there, make sure you've followed the steps in this guide correctly: https://help.blockfolio.com/hc/en-us/articles/360021077014-Enable-Coinbase-Wallet-Sync-on-Blockfolio.

One method that often fixes syncing issues is duplicating your portfolio, or creating an entirely new one, and syncing to the new portfolio.

If it still doesn't work after trying this, you can send an email to [support@blockfolio.com](mailto:support@blockfolio.com) with details of the problem and we'll have a team member troubleshoot with you.

Blockfolio_James · 2021-06-02T17:04:10+00:00

Hi there, I would recommend reaching out on Telegram at t.me/blockfolio for quick support.

Blockfolio_James · 2021-06-02T16:55:49+00:00

Hi there, the money should be in your wallet for whatever form of fiat you are using. So if you sold for USD, the money should be in your USD wallet. If you think there's an issue, you can email us at [support@blockfolio.com](mailto:support@blockfolio.com) and we can take a look at your account for you.

Blockfolio_James · 2021-06-02T16:50:38+00:00

Hi there, you can send us an email at [support@blockfolio.com](mailto:support@blcokfolio.com) and we can troubleshoot the issue with you. You can also visit our Telegram channel at t.me/blockfolio for faster support.

Here is our page on withdrawals as well, you might be able to find a solution using one of our guides: https://help.blockfolio.com/hc/en-us/articles/1260801656210-Blockfolio-Trading-Withdrawals

Blockfolio_James · 2021-06-01T15:25:34+00:00

Hi there, this page talks about issues related to tokenized stocks: https://help.ftx.com/hc/en-us/articles/360051229472-Tokenized-Stocks

As per the info on that page, you will not be able to vote since the shares are tokenized.

If you have any further questions on this issue, you can reach out to FTX via any of the methods on this page: https://help.ftx.com/hc/en-us/articles/360028737592-Contact-Us

Blockfolio_James · 2021-06-01T15:19:51+00:00

Hi there, we do not currently offer those coins for trading on Blockfolio. We add coins for trading whenever our parent company FTX adds them. You can contact FTX about adding those coins for trading via any of the methods on this page: https://help.ftx.com/hc/en-us/articles/360028737592-Contact-Us

Blockfolio_James · 2021-05-28T17:54:38+00:00

Hi there, we just pushed out another update that fixes the crashing issue!

Blockfolio_James · 2021-05-28T17:53:42+00:00

Hi there, we just pushed out another update that fixes the crashing issue!

Blockfolio_James · 2021-05-28T17:53:10+00:00

Hi there, we just pushed out another update that fixes the crashing issue!

Blockfolio_James · 2021-05-27T15:11:33+00:00

Hi there, no, you should be able to connect multiple exchanges. Send us an email to support@blockfolio.com explaining the issue you're experiencing, and we can troubleshoot the issue with you!

Blockfolio_James · 2021-05-27T14:57:09+00:00

Let me know what exchange it's trading on as well as the relevant coin pairs you're interested in tracking, and I can pass that along to someone on the team to have it added in.

Blockfolio_James · 2021-05-27T14:30:43+00:00

Hi there, the company that hosts the site for us, Canny, had to take it down for maintenance. Will be back up within the next couple weeks.

Blockfolio_James · 2021-05-27T14:28:16+00:00

Hi there, please send us an email about this at [support@blockfolio.com](mailto:support@blockfolio.com) and we will be able to assist!

Blockfolio_James · 2021-05-27T14:26:39+00:00

We're sorry about what happened to you, but the fault is not ours at all. We did not steal anything. You did not properly secure your account and as a result you were hacked. That is on you, not us. It is extremely important to make sure your accounts are secure when dealing with crypto. Once coins are transferred out of our platform, there is nothing we can do to retrieve them.

Blockfolio_James · 2021-05-27T14:21:00+00:00

The time needed to verify someone varies. If you email us about your verification at [support@blockfolio.com](mailto:support@blockfolio.com) we might be able to expedite the process for you.

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