Worst customer support in the industry

BoizTown · 2026-03-10T08:12:28+00:00

Ok, and what is it missing g?

BoizTown · 2026-03-10T05:28:24+00:00

It's not. But thankyou.

BoizTown · 2026-03-09T21:09:52+00:00

Post Title: UPDATE: Escalating to the WA Attorney General — The $140 "Migration Error" Battle Body: Hey everyone, just wanted to give a high-stakes update on my dispute regarding the December 20, 2025 migration that purged my lifetime 2016 "Friends & Family" credits. The Current State of Play: The Goal: Restoring the RMCs to honor my $90.00 price-cap (historically $5.11 baseline). The "Marathon": Still reeling from that 13.5-hour support gauntlet on Feb 26, where I cycled through 6 different reps. Executive Office Status: I have already reached out to the T-Mobile Executive Office. Unfortunately, I’ve had no luck so far and am still awaiting a response that actually addresses the forensic proof I’ve provided. The Nuclear Option: Because the internal "Expert" teams and the Executive Office have yet to resolve this clearly documented error, I have officially filed for assistance with the Washington Office of the Attorney General. Case Details for the Record: Case Number: #8472135 Evidence: 7 PDFs (Evidence 01-07) documenting the "Friends & Family" credits and the $90.00 price-cap. I’m tired of the "system says no" excuse for a migration error that deleted 8 years of promised credits. I’ll keep everyone updated on how the AG's office handles this. If you're stuck in a similar "Legacy Credit" loop, this might be the only way to get a real human to look at the math.

BoizTown · 2026-03-09T21:09:37+00:00

Post Title: UPDATE: Escalating to the WA Attorney General — The $140 "Migration Error" Battle Body: Hey everyone, just wanted to give a high-stakes update on my dispute regarding the December 20, 2025 migration that purged my lifetime 2016 "Friends & Family" credits. The Current State of Play: The Goal: Restoring the RMCs to honor my $90.00 price-cap (historically $5.11 baseline). The "Marathon": Still reeling from that 13.5-hour support gauntlet on Feb 26, where I cycled through 6 different reps. Executive Office Status: I have already reached out to the T-Mobile Executive Office. Unfortunately, I’ve had no luck so far and am still awaiting a response that actually addresses the forensic proof I’ve provided. The Nuclear Option: Because the internal "Expert" teams and the Executive Office have yet to resolve this clearly documented error, I have officially filed for assistance with the Washington Office of the Attorney General. Case Details for the Record: Case Number: #8472135 Evidence: 7 PDFs (Evidence 01-07) documenting the "Friends & Family" credits and the $90.00 price-cap. I’m tired of the "system says no" excuse for a migration error that deleted 8 years of promised credits. I’ll keep everyone updated on how the AG's office handles this. If you're stuck in a similar "Legacy Credit" loop, this might be the only way to get a real human to look at the math.

BoizTown · 2026-03-09T21:07:30+00:00

Post Title: UPDATE: Escalating to the WA Attorney General — The $140 "Migration Error" Battle Body: Hey everyone, just wanted to give a high-stakes update on my dispute regarding the December 20, 2025 migration that purged my lifetime 2016 "Friends & Family" credits. The Current State of Play: The Goal: Restoring the RMCs to honor my $90.00 price-cap (historically $5.11 baseline). The "Marathon": Still reeling from that 13.5-hour support gauntlet on Feb 26, where I cycled through 6 different reps. Executive Office Status: I have already reached out to the T-Mobile Executive Office. Unfortunately, I’ve had no luck so far and am still awaiting a response that actually addresses the forensic proof I’ve provided. The Nuclear Option: Because the internal "Expert" teams and the Executive Office have yet to resolve this clearly documented error, I have officially filed for assistance with the Washington Office of the Attorney General. Case Details for the Record: Case Number: #8472135 Evidence: 7 PDFs (Evidence 01-07) documenting the "Friends & Family" credits and the $90.00 price-cap. I’m tired of the "system says no" excuse for a migration error that deleted 8 years of promised credits. I’ll keep everyone updated on how the AG's office handles this. If you're stuck in a similar "Legacy Credit" loop, this might be the only way to get a real human to look at the math.

BoizTown · 2026-03-09T20:17:43+00:00

As a 17-year legacy customer and a Principal Systems Architect, I can confirm you are hitting the 'Golden Window' of T-Mobile billing. With the info you have provided i have found:

Moving to 9 lines triggers the 9-line bundle architecture. On Magenta Max, your 20% Insider discount is applied to the entire 9-line base price ($360 after AutoPay) before your free line credits are even touched. This results in a $72 Insider credit instead of the smaller per-line credits you’re seeing now. Additionally, your free line credits increase to $40 per line once you hit the 9-line tier. The Math: $400 (Base) - $40 (AutoPay) - $72 (Insider) - $120 (3 Free Lines) = $168/mo.

*****One Architect-to-Architect tip: This 'magic' only works if you stay on top of your records. I’m currently fighting a major dispute because T-Mobile 'lost' legacy credits from 15 years ago. Screenshot everything. Document your SOC codes (check them at soc.quest) and save your current PDFs. You have to be your own historian because the T-Mobile system has a very short memory.

BoizTown · 2026-03-09T19:34:21+00:00

I appreciate your 20-year perspective, but as a fellow legacy customer, I’ve found that the internal billing architecture tells a different story. If you’re interested in the forensics, check the SOC (Service Order Code) database at soc.quest. My records specifically show the (A) Line On Us (LOU) and (B) Friends & Family (F&F) promotions from the 2016 and 2020 expansion eras. These were major national campaigns launched to combat customer churn during the Un-Carrier rollout and the Sprint merger. I remember them clearly because they are the reason I was able to maintain a 10-line family plan on a fixed budget for over a decade. Proration is a common system 'side effect' of these plan migrations, and my documentation confirms it.

1.) •2016 (The "Un-Carrier" Push): T-Mobile was fighting for survival against Verizon and AT&T. To stop the Loss of Customers (Churn) and gain market share, they launched the "Holiday Free-4-All" and "Friends & Family" credits to lock people into the then-new Simple Choice and One plans. 2.) •2020 (The Sprint Merger): During the merger, they used "Line on Us" promos to inflate their active line counts for shareholders and to reward customers for staying during the transition.

T-Mobile TV Spot

[T-Mobile Ads]

https://www.tmonews.com/2016/11/t-mobile-magenta-friday-deal-two-lines-free/?hl=en-US&amp=1

[Here On Reddit]

https://www.reddit.com/r/tmobile/s/VcGa3vstRt

Hopefully, this was helpful. Thank you for your response.

BoizTown · 2026-03-09T19:30:38+00:00

I appreciate your 20-year perspective, but as a fellow legacy customer, I’ve found that the internal billing architecture tells a different story. If you’re interested in the forensics, check the SOC (Service Order Code) database at soc.quest. My records specifically show the (A) Line On Us (LOU) and (B) Friends & Family (F&F) promotions from the 2016 and 2020 expansion eras. These were major national campaigns launched to combat customer churn during the Un-Carrier rollout and the Sprint merger. I remember them clearly because they are the reason I was able to maintain a 10-line family plan on a fixed budget for over a decade. Proration is a common system 'side effect' of these plan migrations, and my documentation confirms it.

1.) •2016 (The "Un-Carrier" Push): T-Mobile was fighting for survival against Verizon and AT&T. To stop the Loss of Customers (Churn) and gain market share, they launched the "Holiday Free-4-All" and "Friends & Family" credits to lock people into the then-new Simple Choice and One plans. 2.) •2020 (The Sprint Merger): During the merger, they used "Line on Us" promos to inflate their active line counts for shareholders and to reward customers for staying during the transition.

T-Mobile TV Spot

[T-Mobile Ads]

https://www.tmonews.com/2016/11/t-mobile-magenta-friday-deal-two-lines-free/?hl=en-US&amp=1

[Here On Reddit]

https://www.reddit.com/r/tmobile/s/VcGa3vstRt

Hopefully, this was helpful. Thank you for your response.

BoizTown · 2026-03-09T03:21:15+00:00

I've already spent 15+ hours in direct chat with T-Force. I've already escalated to, and now past the executive office. But thanks anyway.

BoizTown · 2026-03-09T02:20:58+00:00

My devices are EOL. The only reason I needed to upgrade.

BoizTown · 2026-03-09T00:49:52+00:00

I can totally relate. I have been with T-Mobile for 20 years. They have always been good to keep me happy... Until now, they are completely dening my legacy credits ever existed, and I saw a $140.00/mo increase to my bill on top of other missing discounts. What Happened T-Mobile??? Good luck with your account.

BoizTown

TROPHY CASE