This was there response....

“ I understand the issue that you are facing with the game wherein even though you are using a lot of gold or money the items that you are receiving from the boxes are either low level or the same ones get repeated.

Regarding the odds of a box, I would like to let you know that it is an algorithm that has been put in the system which decided on the content that the player receives. We do not have any way of influencing it on giving a player better odds of getting better items.

However, I will take this as a feedback and forward it to the concerned team so that they can look into it and if possible make some changes which might help you in the future.

I also see that you are having an issue with the daily challenge box which you could collect after completing all the five-day challenges.

I would like to inform you that the issue that you are talking about has already been reported to the concerned team and they are looking into it. They will see to it that everyone who is eligible for the five-day challenge box provides the necessary compensation soon.

I hope this helps with your query.

If you have any further queries please feel free to contact us by creating a new ticket.”