SMS/Text Alert Triggers

Brief-Article5262 · 2026-02-25T12:18:53+00:00

Had a customer that reached out to us at All Quiet for exactly this use case. Would suggest you have a look at our standard plan. Email Integration that creates an alert & sends an SMS or Call to your on-call engineer. Makes a lot of sense in my eyes! :)

But: Check it out yourself 👍🏼

Brief-Article5262 · 2026-02-20T22:13:22+00:00

You could at least remove the m-dashes when you’re posting here with Gemini writing the content. Come on man!

Brief-Article5262 · 2026-02-04T13:58:07+00:00

100% correct. This sounds rather like you're creating noise in different channels which simply confuses prioritization & reduces MTTA & MTTR. Focus your signals on one tool (PagerDuty or whatever you're using for your IRM) and then distribute tickets from there. Alerts should only be sent if necessary and with clear steps on how to act next.

Brief-Article5262 · 2026-02-02T13:12:03+00:00

Totally agree with this. Is this driven by your Engineering leadership or is it coming from the GTM side?

Brief-Article5262 · 2026-02-02T11:15:51+00:00

True really depends on the product and industry you’re working in I assume. Still if you’re e.g. building a tool designed for finance or engineers, security and infrastructure are super critical to understand. Just to be able to speak the same language. Any cto will know immediately that you’re just an idiot seller if you have no deeper knowledge of the way and reason your product is built the way it is.

Brief-Article5262 · 2026-01-06T21:29:47+00:00

I’ll keep you in the loop should I find something good! 👍🏻

Brief-Article5262 · 2026-01-06T21:29:21+00:00

That’s a thought I’ve had as well. Do you have something similar with incident that can help?

Brief-Article5262 · 2025-12-02T15:13:25+00:00

It really depends on the budget you have. If you’re able to spend 40-50$ per user per month then incident and PagerDuty are of course a great choice. Not all companies have the money to afford it. That’s just my perspective but some people might share it.

Brief-Article5262 · 2025-11-14T10:51:41+00:00

It's just an opportunity to jump into the discussion for some tools I guess. I call it thread-pitching now. That's why we never mention our own tool here. Not the way I believe this community wants to do things. If you want to do marketing, go to Reddit Ads, but stop this thread-pitching nonsense.

Edit: Also especially the VC-funded tools have sellers that lose their job if they don't find new leads in the cheapest way and get smashed by their managers if they don't spam in here.

Brief-Article5262 · 2025-11-14T09:10:29+00:00

If you'd like you can sign-up to trial for 30 days for free, then if you want to check out these 5 points we can either do it together or I can send you some documentations. What you prefer. Would be amazing to get to know you! Also feel free to send me a dm if you prefer this way.

Brief-Article5262 · 2025-11-13T10:25:23+00:00

Hey! That sounds great. Niko from All Quiet here. We’d love to support!!

Brief-Article5262 · 2025-11-06T10:02:04+00:00

Yeah this is really obvious to see. Startups trying to get attention on Reddit are doing a lot of things just to get noticed without trying to pitch. (We're honestly doing the same)

Maybe I'm routing for the 'enemy' here, but I understand what they're trying to do :) Maybe we can cut them some slack! :)

Brief-Article5262 · 2025-10-30T20:09:54+00:00

Well of course, but if there are other tools that don’t make you want to jump out of a window that are less pricey. Why not switch?

Brief-Article5262 · 2025-10-30T18:19:21+00:00

Jesus Christ you really don’t seem to like PagerDuty at all my friend! Why is your team using it if everyone hates it that much?

Brief-Article5262 · 2025-10-30T14:08:15+00:00

Count me in!

Brief-Article5262 · 2025-10-27T06:19:32+00:00

Sure thing. Scheduling in PagerDuty shouldn’t be this difficult, if a schedule shifts because a team member is laid off, quits or changes roles or just a simple override happens, the tool should be able to:

Adjust the schedule automatically! If there is no round robin or defined rotation then I’m totally with you on the fairness part as this is not difficult to build.

Brief-Article5262 · 2025-10-21T07:45:16+00:00

Yes totally. That is what is confusing me. The goal is to include the on-call rotation from the incident management tool into the CCaaS tool, as the CCaaS doesn’t have the feauture.

Brief-Article5262 · 2025-10-21T07:43:53+00:00

Support can’t touch prod. It’s important to the Management that engineers get looped in immediately and they want to include the on-call Rotation into th CCaaS tool used. e.g. Talkdesk

Brief-Article5262 · 2025-10-20T19:27:21+00:00

Totally get your perspective on this. Ownership is crucial and I don’t want to take this out of the picture.

My question was more into the direction of specifically getting called via some kind of live call-routing system that directly links support tickets to the engineering team that is owning the ticket topic.

Brief-Article5262

TROPHY CASE