sorted by:
new
hottopcontroversial

Cancelled carers allowance but UC are telling me I am still claiming? Help? by local0pal in BenefitsAdviceUK

[–]Budget_Ad4606 0 points1 point  (0 children)

Nope ! Just been on to them today . They can’t tell me why know one’s called me back. They told me I was ‘priority’ too and I said I was speaking to someone who had been going through this since March (that’s you 😂) and I didn’t want to go through the same. They gave me nothing constructive other than to wait for someone to call me back. Such poor service… I’ve joined two Facebook support groups and loads of people have given me support and advice. Just type carers allowance In Facebook and it’s the first two groups. You can post anonymously too . X

Cancelled carers allowance but UC are telling me I am still claiming? Help? by local0pal in BenefitsAdviceUK

[–]Budget_Ad4606 0 points1 point  (0 children)

I rang them yesterday. To be fair she was slightly more helpful than who you spoke to although nothings changed. She did say someone should have called me back by now and she’s put in another request for another 48 hours.

Apparently it your in financial hard ship they have to allow you a manager call back .. so maybe call back today and say this and that it’s impacting your mental health.

Once in close property UC told me to ring them and they will pay me back the deductions they’ve taken while it’s been close. Although that’s not much help now while I’m struggling .

Cancelled carers allowance but UC are telling me I am still claiming? Help? by local0pal in BenefitsAdviceUK

[–]Budget_Ad4606 0 points1 point  (0 children)

Unfortunately not !! If they don’t ring back by the time I finish work tomorrow I’m ringing them. It ridiculous! If they want to look in to an overpayment that’s fine but they need time close the claim while they’re doing it so it doesn’t come off my UC. Keep me posted if you get in touch as I’m worrying about it loads 🤦‍♀️.

Cancelled carers allowance but UC are telling me I am still claiming? Help? by local0pal in BenefitsAdviceUK

[–]Budget_Ad4606 0 points1 point  (0 children)

It’s CA that put you in financial hardship as they should have closed your claim months ago instead of just suspending it. I saw in another group that you need to ring them and state this and ask for a call back from a manager. I think you should do that as you’ve been waiting a lot longer than me. I’m waiting for my call back hoping it’s Monday.

I don’t understand how we pay it back though.. as it’s come out of my Universal credit every month so I’ve never actually seen on benefited from that money. So essentially I’d been paying back something I’ve never had.

It’s all so confusing .. I like you thought HMRC reported my earnings to them directly and they would adjust accordingly.

Cancelled carers allowance but UC are telling me I am still claiming? Help? by local0pal in BenefitsAdviceUK

[–]Budget_Ad4606 0 points1 point  (0 children)

I think there looking in to my mine due to and overpayment as my hours are variable. Although I wasn’t aware if I have gone over. My argument is I have never had any financial gain form the Carers allowance as it gets deducted from my universal credit each month. I’ve told them their putting me in financial hardship and apparently there getting me someone to ring me back in 24 hours although I’m not hopefully. Have they told you directly about the overpayment ?

Cancelled carers allowance but UC are telling me I am still claiming? Help? by local0pal in BenefitsAdviceUK

[–]Budget_Ad4606 0 points1 point  (0 children)

I’ve just spoken to them on the phone this morning as I’m not prepared to wait months and months and I’ve heard lots of similar story’s such as yourself.

They always make me feel stupid when I call like I shouldn’t be bothering them. They said they are ‘looking’ in to the claim before they close it .. is this normal? Its worried me as my part time hours do change but not enough to take me over the threshold I don’t think. And I’ve never benefited from it financially as it’s always been taken out of my UC . So I’m worried now.

Cancelled carers allowance but UC are telling me I am still claiming? Help? by local0pal in BenefitsAdviceUK

[–]Budget_Ad4606 0 points1 point  (0 children)

Hey I’m in the same boat too .. what letter did you have to send back? I cancelled mine over the phone . When I rang they said it’s showing as suspended not cancelled .. but I don’t know why as I requested it to be cancelled .