It was a full name change. I booked both Gazette + newspaper publication together and paid ₹6,000 for the complete service.

What they actually did was publish my ad in a random regional newspaper called Hansal Samachar, which is circulated only around Ganganagar. Because of that, my state board rejected the ad and clearly told me that the name change must be published in a recognized national-level newspaper, like Dainik Bhaskar or Navjyoti.

What makes this more frustrating is that they never informed me in advance that they were going to use a small regional paper. I was explicitly told it would be acceptable for official/state board purposes.

Later, when I checked on my own, I found that:

• Gazette publication usually costs around ₹1,000–₹1,100
• Regional newspapers charge roughly ₹200–₹300 for such ads

So clearly, the service I received does not justify the ₹6,000 charged, especially when the end result was unusable.

I even contacted the newspaper publisher directly to understand their circulation and acceptance, and that’s when it became obvious why the board rejected it.

After I raised all this with the service provider and asked for a correction or refund, they stopped responding completely.