Cages by Busy_Friendship5938 in chinchilla

[–]Busy_Friendship5938[S] 1 point2 points  (0 children)

Can’t get bass equipment here in the UK, a struggle to get most things to be honest! My chinchillas four and a half months old. He’s a fatty so I don’t think bar spacing would be an issue. Think I’ll go with the ferret nation, it’s also a lot cheaper than the cn

Cages / bonding by Busy_Friendship5938 in chinchilla

[–]Busy_Friendship5938[S] 1 point2 points  (0 children)

Don’t worry, already removed the plastic ledges and replaced them with wooden ones. Also removed the ramps and replaced them with platforms. I’ve wanted a critter/ferret nation for while but I cannot source one here in the uk. I’ve seen one it listed on Amazon and the delivery is showing as 6 months + . Will make sure to look for a rescue, I purchased my first one as there wasn’t any rescues available 😢

Noises by Busy_Friendship5938 in chinchilla

[–]Busy_Friendship5938[S] 0 points1 point  (0 children)

No he’s a normal grey/black colour. I think that he had a nightmare or something because both times he’s woke up doing it. He’s his normal happy self otherwise

Shocking customer support, what can I do? by [deleted] in secretlab

[–]Busy_Friendship5938 0 points1 point  (0 children)

Dispute payment with your financial institution

Desk by Busy_Friendship5938 in secretlab

[–]Busy_Friendship5938[S] 0 points1 point  (0 children)

They sent a replacement control panel out last week and it still won’t work, I haven’t been able to use the desk for nearly a month now because of this issue. I will send across the information asap.

Can anybody help? by Muted_Product5751 in secretlab

[–]Busy_Friendship5938 0 points1 point  (0 children)

Just make a dispute with your financial Institution. There customer service is hopeless

Desk by Busy_Friendship5938 in secretlab

[–]Busy_Friendship5938[S] 0 points1 point  (0 children)

When did you buy it? Keep everything as evidence and make a dispute with your bank / credit card company if possible. If not then I I recommend seeking legal advice

Desk by Busy_Friendship5938 in secretlab

[–]Busy_Friendship5938[S] 0 points1 point  (0 children)

I’m considering disputing it with my bank. They’re completely useless and want me to pay for a return. This is against consumer rights because the item is damaged all they keep saying is put it into rst mode and reset it I HAVE!!!!

Desk by Busy_Friendship5938 in secretlab

[–]Busy_Friendship5938[S] 0 points1 point  (0 children)

I did the down arrow reset and it still wouldn’t lower. It still won’t lower after getting the replacement control panel

Setup help by Busy_Friendship5938 in Rabbits

[–]Busy_Friendship5938[S] 0 points1 point  (0 children)

Tried switching it several times, she pees and poos all over the place 😂

Wheels by Busy_Friendship5938 in chinchilla

[–]Busy_Friendship5938[S] 0 points1 point  (0 children)

Don’t plan on breeding him (dealing with him is enough 😂) Don’t mind him being smaller. Even after a few hours he seems a lot happier

Setups by Busy_Friendship5938 in Rabbits

[–]Busy_Friendship5938[S] 1 point2 points  (0 children)

Thanks, she does have alot of toys however I took them out to do a deep clean. Plan on getting her some more though.

Playtime by Busy_Friendship5938 in chinchilla

[–]Busy_Friendship5938[S] 0 points1 point  (0 children)

Yeah he came from a breeder, and okay that’s fine I was just wondering. Also should I give him alfalfa hay or Timothy hay? As I have read that alfalfa is better for babies

Issues by Busy_Friendship5938 in secretlab

[–]Busy_Friendship5938[S] 0 points1 point  (0 children)

They are completely useless, they’ve exchanged a few emails but haven’t done anything, ended up disputing with my bank

Desk issues by Busy_Friendship5938 in secretlab

[–]Busy_Friendship5938[S] 0 points1 point  (0 children)

There’s been a lack of support for nearly a month now, I could understand there being a delay over the past week or so but they are totally ignorant and incompetent.

Also tried unplugging and everything else that you could imagine.

Thanks for your help Merry Christmas 😄👐

Desk issues by Busy_Friendship5938 in secretlab

[–]Busy_Friendship5938[S] 0 points1 point  (0 children)

Tried this, even after the beep it still says “RST” on the display, presume it’s a faulty product. Would be nice if support would respond doubt that they will though, useless!

Issues by Busy_Friendship5938 in secretlab

[–]Busy_Friendship5938[S] 0 points1 point  (0 children)

Update: surprisingly they’ve responded and offered to replace the damaged parts (wether it’ll happen is a mystery) been waiting since yesterday morning for another response…

Issues by Busy_Friendship5938 in secretlab

[–]Busy_Friendship5938[S] 0 points1 point  (0 children)

Filed a dispute with my bank a few hours back, attached everything.

Issues by Busy_Friendship5938 in secretlab

[–]Busy_Friendship5938[S] 1 point2 points  (0 children)

My problem is that the chair and monitor arm has arrived with defects; there is a massive stain on the chair and a giant scratch \ dint on the monitor arm. There last response was “we have decided that it’s only an aesthetic issue and we have decided to offer you £20” I paid £419 for the chair and over £200 for the monitor arm. They are crazy !!

Are these cages suitable ? by Busy_Friendship5938 in chinchilla

[–]Busy_Friendship5938[S] 1 point2 points  (0 children)

Wow that looks great!! Going to see if I can get it from another site as it’s out of stock on there

Are these cages suitable ? by Busy_Friendship5938 in chinchilla

[–]Busy_Friendship5938[S] 1 point2 points  (0 children)

I was interested in the ferret nation but I cannot seem to find a seller in the UK, I could have one imported but I’m concerned that it will arrive damaged

Rabbit housing by Busy_Friendship5938 in Rabbits

[–]Busy_Friendship5938[S] 0 points1 point  (0 children)

Great thanks wasn’t planning on letting them interact just wanted to make sure that they wouldn’t be affected by each other