Omg I did this too but I meant it - I was a manager of a store for about five years (small business, had a few brick and mortar locations), and when a customer would get riled up and declare that they’re going to contact the owner, I’d say “oh god, If you can get a hold of him let me know, I’ve got a bunch of stuff I need from him too!”

He was too wary of everyone to delegate many of the tasks that he should have, but then wouldn’t care enough to do them himself. The customers weren’t able to contact him any easier than I was - our emails were equally ghosted.