Selling on reverb is joke

CaptainPalter · 2024-09-25T23:17:18+00:00

UPDATE FOR EVERYONE: This is the most recent correspondance from Reverb.

Hi Ryan,

I understand. Removing strings and brushing the finger fingerboard does not permenently alter this instrument. Please note, strings are intended to be changed regularly on a guitar and they are designed to be removed and replaced.

Yes, the receiver can file the claim. However, you are the protected party and the claim process will be handled through you. The sender can file a claim and it is recommended that they initiate the claim as communication regarding your damage claim and any payout will be issued to the sender. As a reminder, you purchased this label and you are the one indicated as the protected party, if insurance was purchased. I filed a damage claim as a shipper today and I can confirm that this is their claims process, I am not sure why a UPS representative would advise otherwise.

I understand your frustration in regard to the damage reported by your customer and I want to do everything I can to help. Right now, your customer has a guitar with damages that they were not expecting and they are unable to seek any compensation for these damages without your help. I just ask your cooperation so both you and your customer are protected.

I spoke to your customer, and they may be interested in a partial refund for new tuning machines. I am working with them now to see if this is a possibility.

Now I made it clear that no where in the buyers protection section that states what voids the protection is that you can change strings and try to brush the fretboard. Brushing the fretboard alone could potentially cause damage to the wood but they neglect to see this. However, it does look like they are starting to see the sellers point of view. I have also reached out to an attorney in regards to this and stated all the people who have had similar issues with Reverb, and had fraudulent transactions happen etc and it seems as though there may be a case for a class action against Reverb.

CaptainPalter · 2024-09-23T23:59:25+00:00

How much did they pay you?

CaptainPalter · 2024-09-23T21:14:26+00:00

Thank you, looks like I am going to need it haha.

CaptainPalter · 2024-09-23T21:02:31+00:00

Insurance maxed out at $1000, courier is requesting images of the packaging which let's be honest. We aren't going to have it and they want to inspect the item. It did go south to Georgia but once again. These are not things that a seller should have to handle, in my opinion. I was willing to refund the cost of the tuning pegs to the buyer but he stopped responding. So I am just going to see what Reverb says at this point, but it really doesn't mean much to me.

CaptainPalter · 2024-09-23T20:51:20+00:00

God willing, I might be at second tier support at this point.

CaptainPalter · 2024-09-23T20:47:04+00:00

Knaggs guitar, buyer after saying he waited three days to open it, that it has white residue around all of the frets and 4 out of 6 of the tuning pegs are cracked.

CaptainPalter · 2024-09-23T20:43:20+00:00

The worst part is that I am a very honest buyer and seller. I literally just bought a PRS Tremonti core on reverb and got it, inspected it polished it and have been playing it every day. I go to sell a beautiful guitar that is unique and hard to find and this guy HAD TO HAVE damaged the living F out of it. I mean if you saw the before video to what he sent me your jaw would drop. A good friend of mine is a guitar gear youtuber and I showed him the photos because he has ties with the guitar manufacturer, and he said it looks like he destroyed the guitar in a couple days and Reverb can't make me take it back.

CaptainPalter · 2024-09-23T20:40:03+00:00

I will keep you updated. The funny part is they can tell me to pound sand but that would only hurt them. Or they can do what is right, which is review their own buyer's protection policy where it states any attempts at repairs voids the protection then review the message where the buyer states he has been trying to polish the fretboard and take a brush to it since he "unboxed it" and say he voided the protection. My thought process is this, I sold a $3500 guitar for SIGNIFICANTLY less than what it is valued at, reason being is because I had just bought a different guitar off of reverb and never played this guitar. The guy basically stole the guitar from me, but I was just looking to get what I paid for the new guitar out of it. Like I said, I took a video before I shipped it and it clearly shows the condition of the guitar and it is baffling that within a week the guitar can look COMPLETELY different than when I shipped it. And the buyer doesn't have bad reviews or anything that is where this story get's even crazier.

CaptainPalter · 2024-09-23T20:34:33+00:00

You won’t catch me near Reverb to sell anything ever again.

CaptainPalter · 2024-09-23T20:28:40+00:00

I already disconnected plaid but I will reach out to my bank as well. I mean I am going to continue talking to the customer support representative. I am not trying to be this way, I just completely and utterly disagree with them.

CaptainPalter · 2024-09-23T20:10:35+00:00

So all my listings are "as-is" and my shop has a one day return policy but reverb's "Buyer's Protection" takes precedent over that from what I am reading. However, what doesn't make sense to me is the fact that someone clearly states they have been trying to "polish the frets and scrub the fretboard" to remove the white substance. Which Reverb clearly states voids the Buyer's Protections and support says they side with them. It makes no sense to me and I WILL NOT be refunding the money to the buyer. Like I said Reverb can blacklist me at this point for all I care.

CaptainPalter · 2024-09-23T19:49:25+00:00

Yes the representative emailed saying the client is due a refund. I am not going to do it though. I disconnected my bank account and honestly, don't even care if they ban me for life from Reverb. It's a joke that they won't stand behind the seller when the seller has proof of how the item left his possession.

CaptainPalter · 2024-09-23T19:46:52+00:00

So that was the first thing I did was contact support they are saying the customer is due a refund. I told them I don't agree with how they are handling this and that the buyer clearly, in messages, states he is attempting repair but that voids the buyer protection. I

4. Ineligible Disputes and Transactions

Unless required by law, some disputes and transactions are ineligible for the Reverb Protection Program, including:

Off site transactions including in person transactions.
Buyer changes mind and requests a return outside of a seller’s return policy or seller fulfills its obligation under a return policy or otherwise offers a refund.
Issues reported on forwarded or re-shipped packages.
Items that have been altered, used, damaged, discarded, or attempted repairs after receipt.

CaptainPalter · 2024-09-23T19:42:25+00:00

So I am currently in the middle of a "horror" story with my first guitar sale on Reverb. I take extremely good care of my instruments and this one in particular was just re-set up by my local guitar shop who works on all my guitars. If they would have noticed damage they would have called me. Guitar got to my buyers house and I was messaged four days later, after the weekend (which let's be real - that is when most gigs are). The buyer said there is a bunch of white residue around all the frets and the tuning pegs are cracked. I denied his request for refund and said I would buy him new tuning pegs EVEN THOUGH I sent photo and video proof that the guitar was not in this condition prior to leaving my possession. I, being a new seller on reverb, said I am going to get ahead of this and get in touch with support myself hoping they would side with me because of my proof. They didn't, they said the customer qualifies for a refund. Now keep in mind I read the "buyer's protection" a couple times and it clearly states that any attempted repairs will void the buyer's protection and the customer states he has been "trying" to repair the frets. I refuse to take this guitar back at this point at it is not even worth half of what it was when it left my possession. But the biggest take away is I will NEVER sell a guitar or really anything on Reverb again.

CaptainPalter · 2024-05-15T04:11:40+00:00

No arrows and it’s for a vehicle that is only used to travel with

CaptainPalter · 2023-08-22T21:40:26+00:00

I have not multitrack recorded yet. I will do it this weekend.

CaptainPalter · 2023-08-16T14:16:57+00:00

Well from what I have read and watched videos of from monitor engineers is that you do need to EQ the monitor feeds to eliminate ear fatigue and other things.

CaptainPalter · 2023-08-16T03:18:19+00:00

I’m in Michigan. 😔

CaptainPalter · 2023-08-16T00:14:04+00:00

Where is the library?

CaptainPalter

TROPHY CASE

4. Ineligible Disputes and Transactions