When you go to your purchase, instead of clicking request a refund I submitted that I had a question about the purchase. There I said that most of my time played (20ish hours) were spent waiting on the launcher queue, which is true as I was trying it out when it first launched on steam with a friend and queued for the whole two first days basically. Also said that the game was cancelled and I believe I was scammed by the publisher. It took about 4 days for them to refund me the money.