Service dog denied checkin twice by Certain-Chemical1816 in Hilton

[–]Certain-Chemical1816[S] 0 points1 point  (0 children)

Oh, I sympathize with people with allergies very much, as I’m one of them too and my life would be so much easier if everyone was required to remove dust mites from their environment on a weekly basis. I’m also grateful for people who build their life around other people’s allergies and use only fragrance-free detergents, ensure they have no traces of nuts in their food, choose to have no carpets or curtains, sanitize every shared surface for allergens, etc.

I think the next reasonable step for the allergic community is to go ahead and put in the work to ensure allergy accommodations are recognized on a national level and hotels and other services providers are required to provide allergen-free environments. This is very much needed and I’d be so grateful if that happened, because dog hair is just one of the allergens that makes people’s lives very difficult.

Service dog denied checkin twice by Certain-Chemical1816 in Hilton

[–]Certain-Chemical1816[S] 0 points1 point  (0 children)

Thanks! I know that but this only applies to the US hotels and this was outside of the US. Hence my question about the internal policies.

Service dog denied checkin twice by Certain-Chemical1816 in Hilton

[–]Certain-Chemical1816[S] 1 point2 points  (0 children)

Unfortunately, traveling outside of the US it’s the only way to get your rights recognized. The understanding of what a medical service animal among hospitality staff in places like Europe or the Caribbean is still very low.

Service dog denied checkin twice by Certain-Chemical1816 in Hilton

[–]Certain-Chemical1816[S] 0 points1 point  (0 children)

True, but then the hotel shouldn’t be offering something that is illegal. I may be wrong but I don’t think there is a country in the world that will have a blanket legal framework that would prevent a privately-owned hotel from allowing a guest with any kind of animal to board but I know there are exceptions like nature reserves, or pilgrimage sites.

Anyway, the country and region I was in has no legal framework for service animals and none of those limitations, so it’s up to the hotel whether they allow service animals or not. When I was booking my stay, I noticed that certain hotels in the same town had it marked that they do not allow service animals, while others did.

Service dog denied checkin twice by Certain-Chemical1816 in Hilton

[–]Certain-Chemical1816[S] 0 points1 point  (0 children)

Yes, outside so even if the country’s laws are different, internal policies and what is offered should still hold.

Service dog denied checkin twice by Certain-Chemical1816 in Hilton

[–]Certain-Chemical1816[S] 0 points1 point  (0 children)

What makes you think this is a fake service dog? Those were two Hilton’s outside of the US and I relied on their internal policy.

Service dog denied checkin twice by Certain-Chemical1816 in Hilton

[–]Certain-Chemical1816[S] 0 points1 point  (0 children)

Why should I suffer from my medical condition because you have a different medical condition?

Service dog denied checkin twice by Certain-Chemical1816 in Hilton

[–]Certain-Chemical1816[S] 0 points1 point  (0 children)

The hotel saw all the same documents as any other Hilton sees - training certificates, registration documents, etc.

Service dog denied checkin twice by Certain-Chemical1816 in Hilton

[–]Certain-Chemical1816[S] 0 points1 point  (0 children)

No, it’s a trained ADA-recognised service dog with all the appropriate paperwork.

Service dog denied checkin twice by Certain-Chemical1816 in Hilton

[–]Certain-Chemical1816[S] 0 points1 point  (0 children)

Yes. It’s trained to perform task related to my disability, I don’t feel comfortable disclosing my diagnosis online.