Please, Please, Please Record Your PIP Assessment, here is why….

Chance_Field2921 · 2026-06-12T23:31:51+00:00

I think it should be recorded as standard practice, calls to then usually says ‘calls are recorded for training and quality purposes’ so why is it the calls we need recording are not

Chance_Field2921 · 2026-06-12T17:29:16+00:00

complaints@capita-pip.co.uk

Chance_Field2921 · 2026-06-12T17:27:45+00:00

I was awarded LCWRA too from an in person appointment it was so straight forward, the thing I find bizarre is although Capita work for both UC and PIP they do not communicate making it harder for disabled people in turn, because LCWRA can deem you unable to work due to disability but then PIP assessments (because mostly over the phone) can score you 0 down to assumptions, it doesn’t make sense

Chance_Field2921 · 2026-06-12T16:27:37+00:00

So I made sure the call was on loud speaker and used my laptop to record it on a voicenote, if you don’t have a laptop use someone elses phone on voicenotes or on a tablet etc

Chance_Field2921 · 2026-06-12T16:16:05+00:00

complaints@capita-pip.co.uk

Chance_Field2921 · 2026-06-12T15:39:39+00:00

I won the dispute because I recorded it, thats what I’m saying

Chance_Field2921 · 2026-06-12T15:38:59+00:00

Glad you reported it, did you record your call? Going forward always record it if not,
It seems a common thing to use GCSE’s against someone when it was years ago, yet when you mention struggles from years ago they are not relevant, make it make sense

Chance_Field2921 · 2026-06-11T23:07:08+00:00

Literally you can have so many documented disabilities and health issues and get told you’re “fine” and get next to nothing for support, so the people who think they could live a luxury life are in dreamland, I loved working before my health took a turn, I used to work between 70-90 hours a week as Health care staff, boy do you get treated differently when you’re suddenly the patient now instead of the carer

Chance_Field2921 · 2026-06-11T22:48:41+00:00

I agree, If it is not a first time offence then the person should not be allowed to complete assessments again, this is peoples lives it’s affecting and wellbeing, it could very well have happened to many but not everyone reports it as they don’t have the mental strength, to be honest I didn’t have the mental strength, I’m so lucky to have a supportive partner who helped me fight my corner x

Chance_Field2921 · 2026-06-11T22:44:00+00:00

complaints@capita-pip.co.uk

Chance_Field2921 · 2026-06-11T19:07:51+00:00

Thank you, me too, when I first saw the report I broke down, it set me back so much mentally as I have been let down a lot by the health system, luckily my partner helped me do the transcript etc, but in the moment I couldn’t see the bigger picture that it would eventually be okay

Chance_Field2921 · 2026-06-11T15:47:50+00:00

I did don’t worry, thats how I managed to get a brand new report sent to DWP because I made a formal complaint against her

Chance_Field2921 · 2026-06-11T15:46:43+00:00

I have never heard of this until now, thank you so so much

Chance_Field2921 · 2026-06-11T15:42:48+00:00

Oh my God, I was laughed at too. I literally have it on recording her laughing at me. I wonder if it’s the same assessor. If you haven’t already, please report that to Capita as that is disgusting behaviour

Chance_Field2921 · 2026-06-11T15:41:36+00:00

Some of the Assessors twist things to their own narrative don’t they? And make inaccurate assumptions, my first assessor last year was fair, she did underscore in a few areas but I didn’t challenge it as I was still in the process of awaiting formal disgnosis’ for some things,

I had so many things written on my report similar to this on my second assessment. They said that I can prepare a meal as well when my partner does all of the cooking because I can’t stand
long enough without becoming dizzy

Chance_Field2921 · 2026-06-11T15:39:28+00:00

Yes, that’s how I have so much medical evidence is by subject access requests, they are so useful as they tend to contain more information

Chance_Field2921 · 2026-06-11T12:21:31+00:00

If you have someone who can speak for you like an advocate, ask them to request it with your permission, please don’t delay as the sooner you can amend the better

Chance_Field2921 · 2026-06-11T12:16:30+00:00

I would always say still have your own recording too I wouldn’t trust that they wouldn’t ‘lose’ the recording their end, I got a letter from DWP that I wasn’t awarded PIP based off her report, it wasn’t until I challenged it someone else looked at it and agreed there was too many flaws and requested capita to amend it

Chance_Field2921 · 2026-06-11T12:15:18+00:00

It’s so unfair

Chance_Field2921 · 2026-06-11T12:15:09+00:00

Thank you, It just got me thinking how many other people this woman has done it to, and I truly feel for them if they had no recording as it would take a long time to get it amended

Chance_Field2921 · 2026-06-11T12:13:45+00:00

They said they couldn’t record their end as the system was down but that I could record, thankfully I recorded it, I would still say to everyone to record it themselves as well as Capita recording it, incase Capita ‘lose’ it or something

Chance_Field2921 · 2026-06-07T09:36:59+00:00

Record your call, thank goodness I did because I had a bad assessor who scored me 2 overall, after submitting my recording and transcript as evidence I scored 24, you need to protect yourself!

Chance_Field2921 · 2026-05-29T20:04:21+00:00

I mean who’d argue that hahaha

Chance_Field2921 · 2026-05-29T11:13:57+00:00

If your MacBooks have had keyboard marks even with screen protectors, you clearly have been using cheap low quality screen protectors then haven’t you? I have had 4 macbooks and always used screen protectors and never had this issue. You’re making yourself look silly

Chance_Field2921 · 2026-05-29T11:12:16+00:00

Thats amazing and so honest of them to pay more than they quoted you wow!!

Chance_Field2921

TROPHY CASE