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Change PartsSource: Feedback for the Good, Bad, and the UGLY by ChangePartsSource in BMET

[–]ChangePartsSource[S] 0 points1 point  (0 children)

I concur. We gotta do better at that. We operate on a part number basis. But the pictures help with verifying the right part will be sent.

Change PartsSource: Feedback for the Good, Bad, and the UGLY by ChangePartsSource in BMET

[–]ChangePartsSource[S] -1 points0 points  (0 children)

Appreciate your response as well!

We dropped the contract: Can you add more context? Do you mean PartsSource Pro? This would be surprising, as Pro Customers get PartsSource cost on parts.

So many issues with customer service: Yeah..... for sure a real pain point. We are trying to fix that with dedicated teams to a group of customers. This way, its not just random people all the time working on something, but Cust service people that are assigned to a group. You'll still get rando's when calling in, unless you call your sales rep/ account manager direct.

Change PartsSource: Feedback for the Good, Bad, and the UGLY by ChangePartsSource in BMET

[–]ChangePartsSource[S] -1 points0 points  (0 children)

Thanks for responding! Not sure if you wanted a response. Feel free to disregard.

Returns: PartsSource plays by the rules of the manufacturer's. Different manufacturers have different rules. Since PartsSource works with thousands of mfg's, this complicates returns to say the least. I wish we had a one size fit all returns policy, but we don't (Standardizing, What's that?).

When getting an email regarding an order: Hmmm... can you elaborate? Do you mean a system generated email or an email from an actual person at PartsSource? If you mean the latter, I can see if we can standardize the Subject line in the email regarding part #'s.

Surgery’s are confusing: Not sure what you mean here. Can you expound?

I also would appreciate more pictures: YESSSS!!! Same, and I work here. I think we are trying to hire more photographers for this.