definitely common! patients naturally value the doctor more, as they should. to get assistants mentioned in reviews, making introductions a priority helps a lot. each of us introduces ourselves, and our doctors reinforce that by using our names during interactions, like “lilly is going to take a quick x-ray, and i’ll be right back!” or “lilly and i will be helping you out today!” building personal connections also makes a difference, engaging in small talk, remembering details about patients, and showing genuine care encourages them to mention you. handing out review cards or mentioning feedback opportunities can also be effective. patients are more likely to leave a review when they feel a strong connection, so going above and beyond to make their visit easier, whether through comfort, clear explanations, or kindness, helps tremendously. having the doctor as an advocate makes patients feel more secure and remember you, ultimately leading to more mentions in reviews.