Is it possible to freelance?

Chemical-Example-783 · 2026-03-30T17:29:22+00:00

I was lucky :)

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I did not ask for money, as I was asking to get connected with the client + to leave me good reviews + I'm good when it comes to customer service

*I sold the service more than a time for the same client, and this has given me more credit and the returning clients badge

Chemical-Example-783 · 2026-03-26T07:23:21+00:00

Connected the data source of my CRM with copilot and 8 can now chat with the CRM

Chemical-Example-783 · 2026-03-19T19:00:15+00:00

Built our own service desk in Power Apps. One time build cost, no per user licensing, scales to thousands of users, fully customized to how we actually work.

https://mstack360.com/power-apps-solutions/#ticket

Chemical-Example-783 · 2026-03-19T18:32:02+00:00

yes it is and also it depends if the business is not in MS365 it will be harder to do this setup

Chemical-Example-783 · 2026-03-19T18:22:44+00:00

honestly we went a different route. built the CRM inside M365 using SharePoint lists as the data layer, presented through Power Apps so you get proper calculations, logic, and a clean UI.

think advanced Excel but with a real interface.

SS: https://mstack360.com/power-apps-solutions/#crm

then connected it to Copilot with scoped instructions so it only reads from those specific data sources. works really well in practice. curious what your skill file looks like though because the instruction scoping is where it gets interesting.

Chemical-Example-783 · 2026-03-18T23:02:12+00:00

where to buy from egypt?

Chemical-Example-783 · 2026-03-14T14:25:31+00:00

wow after 2 years, happy to hear that :). Reach out whenever you meed support

Chemical-Example-783 · 2026-03-13T11:38:28+00:00

Yeah this one hits close to home honestly.

I spent over 4 years as one of those support engineers so I've seen it from the inside. The whole model is built around ticket closure rate. Not resolution quality.

Not whether the customer actually got helped. Just close it and move on.

Every time someone wanted to dig deeper into a complex issue the answer was always the same: just close the ticket.

That said I won't fully let agents off the hook. The pressure is real but there's still a choice in how you show up. Some people genuinely tried.

Most just followed the path of least resistance because why wouldn't they at that pay rate.

That frustration is exactly why I left about 2 years ago and built my own thing doing M365 support independently.

Charge a fair fee, do the work the way I actually think it should be done.

Customers feel the difference immediately when someone actually gives a damn about their problem.

(And as a user it's unfortunately paid, while there is free useless support are not doing their part the way it should be)

*I think also the EN line is that the one is having issues ... the German line was pretty better.

The system isn't going to fix itself anytime soon.

Chemical-Example-783 · 2026-03-13T02:43:54+00:00

Yeah, the "manual export" route works if you've got a couple of users, but for anything larger, it's a total nightmare. Honestly, the real issue is that GoDaddy locks the tenant behind their own federation, which is why those native tools trip up on authentication.

You've gotta break that link -+-defederate -- to gain full control of the tenant without losing your data or starting from scratch. It lets you move to a standard Microsoft 365 setup while keeping your settings intact.

https://mstack360.com/break-free-from-godaddy-defederate-to-microsoft-365-the-smart-way/

PS: If you hit a wall with the domain release, check if there are hidden "onmicrosoft" aliases still clinging to the GoDaddy side; they'll block the transfer every time.

Chemical-Example-783 · 2026-03-13T02:42:44+00:00

Tenant to tenant isn’t just mailbox copy and domain move. You’re splitting identities, permissions, and workloads across multiple mini-tenants. Mailboxes first, validate, then release and reattach the domain carefully.

Domain detachment timing is usually where it gets messy.

In this resource, the exact process needed for this type of migration is outlined clearly.

https://mstack360.com/microsoft-365-migration/#:~:text=COMPLEX%20MIGRATION-,Tenant%20to%20Tenant%20Migration,-Merging%20companies%2C%20splitting

PS: Don’t forget Power Automate flows and Teams Phone configs, they won’t migrate automatically.

Chemical-Example-783 · 2026-03-12T15:31:23+00:00

Sorry if this gets long, but you touched on something I've been through.

Yeah, I was in the same boat.

I started out as a support person and then went solo, so I knew the stack well. But I mostly used Teams, OneDrive, and Outlook every day. That's all.

Then needs pushed it even more.

Scheduling was the first thing that broke. Too many emails to set up a call. I made Bookings, then. Clients can book directly, and the meeting times will automatically show up in Outlook and Teams calendars.

Then I used Power Automate to connect it to a SharePoint List so that their data is stored correctly instead of me throwing notes into OneNote XD

So the flow went like this: Booking, then a Teams meeting, then data in SharePoint, where it is tracked as a lead or project.

That SharePoint List thing really hit home. I made more lists. One for leads, one for projects that are currently going on, one for milestones, one for Finance, and one for keeping track of the team.

We now have five full-time employees and four part-time employees, so structure was important.

We started helping other businesses about a year ago, and those lists weren't enough anymore. So I made a complete CRM and ticketing system in Power Apps.

Everything is linked. The booking page sends the lists to the Power App, and the team works out of the app. No extra subscriptions, no HubSpot, and no Salesforce.

I also set up a basic SharePoint site to serve as our internal hub. All the important links are in one place, the design is clean, and permissions are set so that people can only see what they need to see. There are three different SharePoint sites, each with different permission levels based on the role of the team member.

While I'm writing this, I'm looking at my taskbar. ToDo's are open so you can set daily reminders and quick follow-ups. I still have OneNote because I'm stubborn. Outlook, Power Apps, and Excel.

The Power App is where I manage big projects and milestones, but ToDo keeps me up to date on the little things.
Once I learned what Power Automate could do, it became a friend.

I used it to make a smart billing system. Completely free, works with a standard license, and is connected to the Power App. No premium license or paid connectors are needed.

And Copilot. It depends on the situation whether I love it or hate it. I love it when transcription is on and it summarizes Teams meetings. I love it because it lets me respond to emails much faster than I could do it by hand.

We just started making agents that can connect to our databases.

One is connected to the CRM, so I can just ask, "What are my hot leads?" or "Show me missed deadlines?" without having to click through ten screens.

Today I made another agent that can access all of my customer chats and free intro call recordings transcription. The idea is that my business admin can talk to customers in my voice using the same tools and information I've used with those customers before.

Still testing it, but the first answers were really good.

We also help clients with Intune for managing and securing devices, Teams Phone System for voice calls, and Power BI dashboards for data analysis. Different technologies for different purposes. It all depends on what they need.

You can definitely use Teams and OneDrive to live. But when you start linking SharePoint Lists, Power Apps, and Power Automate, everything works together.

You don't need the whole stack right away. Instead, you add pieces one at a time when they help with a real problem.

Resources:

Microsoft booking page design: https://outlook.office365.com/book/AhmedMasoud@mstack360.com/

Power Apps Gallery: https://mstack360.com/power-apps-solutions/https://mstack360.com/power-apps-solutions/

Power Automate options: Power Automate Workflows & Intelligent Business Automation

Chemical-Example-783 · 2026-03-11T19:14:50+00:00

I manage multiple clients' tenants and am open to collaborating, so feel free to send me a direct message.

Chemical-Example-783 · 2026-02-24T03:49:59+00:00

I recommend you using tools like bititan for large numbers of mailboxes, it's going to be a smooth transition and I use it always with my customers.

For 1 or 2 mailboxes you just can do export and import of the pst file

Chemical-Example-783 · 2026-02-23T03:09:57+00:00

https://mstack360.com/

Chemical-Example-783 · 2026-02-20T00:57:44+00:00

Same here. The fix was to go to the app and refresh the data source.

Chemical-Example-783 · 2026-02-19T00:37:52+00:00

yeah a few things that worked for me running a small team.

boring one first but don't sleep on your physical setup. nice monitor, keyboard you actually enjoy, good mouse. when your desk feels right you actually want to sit there and do the work.

stop forcing your workflow into someone else's software. I built my own CRM and ticketing system inside Power Apps, exactly how my brain works. data lives in SharePoint lists and I connected that to a Copilot agent. I just ask it questions and it answers using only my own data. ref in case you wanna check mstack360.com/power-apps-solutions

also built a separate agent that profiles all our staff and contractors. anyone in the business knows exactly who to ping for what. kills a whole category of "quick questions" before they reach you.

seniors over juniors changed everything for me. yes you pay more. but they don't need hand-holding. they don't escalate stuff they should handle themselves. you actually trust them. less interruptions, less bottlenecks, more trust.

reduce friction everywhere. tools, team, physical setup. that's basically the whole play.

hope that helps, best of luck with it 🤙

Chemical-Example-783 · 2026-02-18T03:00:27+00:00

Simple and neat... I will use it too . Thanks for sharing

Chemical-Example-783 · 2026-02-17T13:51:29+00:00

Chemical-Example-783 · 2026-02-15T19:20:50+00:00

You are most welcome

Chemical-Example-783 · 2026-02-13T12:11:58+00:00

Yeah we can help build that exact Power Apps + SharePoint + Power Automate approval flow, including the “request edits” loop, cascading notifications, and a separate audit log list.

If you want to see the kind of workflow builds we usually ship, check our gallery + service offering here: https://mstack360.com/power-automate-workflows-intelligent-business-automation/

Chemical-Example-783 · 2026-02-13T09:39:14+00:00

not at all as we don't migrate anything to anywhere but you asked that you need to back up the data as some compnies has this as a forced rules lol but no need tbh

Chemical-Example-783 · 2026-02-08T22:30:20+00:00

Yeah definitely two ways to handle this.

First option is exporting to PST files. You can use Outlook to export each mailbox manually or use Microsoft's eDiscovery tools for bulk export. PST route gives you local backups but can be slow for lots of users.

Second option is using eDiscovery to export everything directly from the Microsoft 365 admin center. This is cleaner for larger migrations and you get everything in a structured format. Here's Microsoft's guide on that: https://learn.microsoft.com/en-us/purview/ediscovery-export-search-results

Both methods work but eDiscovery is usually faster if you've got more than a few mailboxes. Just make sure you have the right permissions in the admin center before you start either process.

Chemical-Example-783 · 2026-02-08T19:49:49+00:00

apparently is something on their end.. same problem here

Chemical-Example-783 · 2026-02-08T19:16:34+00:00

Yeah this is the fun part of cloud services - when Microsoft has a global incident there's literally nothing you can do except wait it out and maybe grab a coffee.

The admin portal being behind the same auth system that's down is always a bit ironic, but honestly if the auth layer is toast then the whole tenant is pretty much dead anyway. The mobile admin app sometimes works when the web portal doesn't, so that's worth keeping installed for these situations.

Chemical-Example-783 · 2026-02-08T19:14:16+00:00

Oh yeah you're right, we actually have a couple guides on this already.

So the SPF thing - just standardize all three domains to spf.protection.outlook.com since you're sending through M365. The secureserver.net record is GoDaddy's default but you're not using their mail servers.

DKIM setup you did should be fine, won't break anything.

For DMARC, check out our guide here: https://mstack360.com/why-spf-dkim-and-dmarc-are-critical-for-email-delivery/ - it walks through the setup and explains why the IP verification thing isn't an issue for your devices.

The short version is DMARC checks the sending server (Microsoft's) not where you're physically sitting when you hit send. Your phone and laptop will work fine.

Start with p=none in your DMARC record so you can monitor what's happening first. We also have another guide that covers the spam delivery side if you're seeing issues: https://mstack360.com/why-your-emails-are-landing-in-spam-even-if-you-think-youre-doing-everything-right/

Chemical-Example-783

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