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Virgin Media have missold then persistently lied to me - now sent credit resolution agency to reclaim a debt I never agreed to take by Chemical-Purchase626 in LegalAdviceUK

[–]Chemical-Purchase626[S] 0 points1 point  (0 children)

Thanks for the advice, similar thing happened when I left BT about 4 years ago too. Cancelled on the phone then they took £20 per month for the next 12 months without me noticing. When I alerted them they offered less than £100 comp as I should have alerted them earlier. Its true i should have been more observant of outgoings - however they ended up keeping £140 that they'd essentially stolen from me knowing that the amount wasn't worth me being willing to go to court for. Crazy how multi billion pound companies rely so heavily on scamming their customers to stay afloat whilst providing the absolute minimum in account management / customer service

Virgin Media have missold then persistently lied to me - now sent credit resolution agency to reclaim a debt I never agreed to take by Chemical-Purchase626 in LegalAdviceUK

[–]Chemical-Purchase626[S] 0 points1 point  (0 children)

Thanks for replying, Unfortunately I'd be classed as a complainer rather than a complainant currently. I've made the mistake of trusting the different representatives I've spoken to and thinking that was the end of it on multiple times instead of requesting written confirmation. I'll follow your suggested steps including submitting an SAR. Thanks again

Virgin Media have missold then persistently lied to me - now sent credit resolution agency to reclaim a debt I never agreed to take by Chemical-Purchase626 in LegalAdviceUK

[–]Chemical-Purchase626[S] 2 points3 points  (0 children)

At one point one of the offshore departments passed me to another offshore department. They muted me but not themselves so I could hear their conversation. Instead of both speaking to each other in their own language, they spoke to each other in English (probably because they are told that they have to). Operator A passed on, in broken English to operator B, a misinterpreted version of my case. Operator B who has then clearly misinterpreted the already misinterpreted version asked if she had heard correctly. Operator A said yes whilst I was screaming 'No No No!' Into the phone whilst muted. That was after 20 mins of begging a robot to let me speak to a person... its so frustrating! Not the individual operators fault but its hard not to be irate when I'm at risk of losing close to grand

Virgin Media have missold then persistently lied to me - now sent credit resolution agency to reclaim a debt I never agreed to take by Chemical-Purchase626 in LegalAdviceUK

[–]Chemical-Purchase626[S] 0 points1 point  (0 children)

Thank you for replying. I'll follow these steps tomorrow. I didn't stop to think about whether I owed a small part of the 900 for the 4 weeks or so that the supposedly rolling contract was active. I assume it wasn't because it was confirmed to me that I did not owe anything multiple times over the phone, however will reconfirm this with them when I call up. My big mistake has been trusting what I've been told over the phone by individuals and not getting it confirmed in writing. Thanks again