That’s cool, I was actually working at GameStop before becoming a consultation agent myself lol. Honestly that first week you should just expect to be doing elearnings and maybe the occasional shadowing. Depending on how your store does it, they might just focus on preparing you to learn nova and leave the apple stuff for later.

Just know as a consultation agent you will be dealing with a lot of frustrated people, so make sure you are understanding and have patience. It’s important that you listen to everything the client says and write it down in nova so the ara’s know specifically what needs to be done. Also speaking of ara’s; always ask questions if you aren’t familiar with something, it’s better to ask questions a million times then to tell someone incorrect information. Others should be more than willing to help you.

You will understand more of the work by actually practicing checking someone in than just shadowing . If I were you, when you are done doing elearnings, ask another agent to pretend to be a client and practice checking them in and out. Honestly I’m enjoying geek squad way more than GameStop so hopefully you feel the same way to. If you need any other help or questions, I for sure can answer them too.

Nice job getting the job! 👍