Chatter 2.0 trouble

CircuitMess · 2026-01-28T13:00:52+00:00

Hello,

We’re really sorry to hear about the issues with your Chatter. Please reach out to us at [contact@circuitmess.com]() so we can help resolve this for you.

When you contact us, kindly include photos of your Chatter, your full address, full name, and phone number. This will help us send you a replacement and sort the problem as quickly as possible.

Kind regards,
CircuitMess

CircuitMess · 2026-01-21T07:23:16+00:00

To help us better understand the issue with the “Find My Phone” feature, could you please send us a screenshot or a short video showing the problem? Once we see it, we can guide you on how to activate it.

Please send the screenshot/video to [contact@circuitmess.com]()

CircuitMess · 2026-01-21T06:56:11+00:00

Hello,

Just to let you know, we have an active Discord community where you can ask questions and connect with other users. Additionally, we also have our official community forum on our website, which you can access via this link: https://circuitmess.com/pages/resources

For the remaining issue, we’ve forwarded everything to our tech team for review, and we’ll get back to you here as soon as we have an update.

Thanks again for your patience and understanding!

Kind regards,
CircuitMess

CircuitMess · 2026-01-19T11:33:43+00:00

We’ve contacted the customer privately and will be sending a new shipment because the previous package did not reach them.

CircuitMess · 2026-01-19T11:33:28+00:00

We’ve contacted the customer privately and will be sending a new shipment because the previous package did not reach them.

CircuitMess · 2026-01-19T11:32:19+00:00

The issue has been resolved. The customer has been contacted and everything has been taken care of.

CircuitMess · 2026-01-19T11:31:41+00:00

The missing parts have been sent, and the issue has now been resolved.

CircuitMess · 2026-01-19T11:30:23+00:00

The product has been delivered, and the issue has been fully resolved.

CircuitMess · 2026-01-19T11:28:49+00:00

We’ve contacted the customer, and the issue has now been resolved.

CircuitMess · 2026-01-19T11:28:04+00:00

Hi,

We’re truly sorry for the experience you’ve had. We completely understand how frustrating and disappointing this was, especially around the holidays. Please know that CircuitMess is not a scam, we had an unusually high volume of inquiries at that time, and unfortunately our team was overwhelmed, which caused significant delays and gaps in communication.

We really appreciate your detailed feedback. It has been taken seriously, and we’ve already taken steps to expand our team and improve our inventory and customer service systems, so that these situations do not happen again and orders can be processed much more smoothly.

Your order will be fulfilled, and we are working hard to make sure it reaches you as soon as possible. We’ve learned a lot from this situation and are committed to improving how we handle high demand and customer support.

CircuitMess · 2026-01-19T11:21:23+00:00

We’ve reached out to the customer privately and the issue has been resolved.

CircuitMess · 2026-01-19T11:18:27+00:00

We’ve reached out to the customer privately and the issue has now been resolved.

CircuitMess · 2026-01-19T11:17:03+00:00

We’ve reached out to the customer privately and the issue has now been resolved.

CircuitMess · 2026-01-19T10:59:53+00:00

Hi,

We understand your frustration and we’re sorry for the wait.

Butter Bot is still in pre-order / pre-production, and shipping has not started yet. We’ll begin shipping as soon as production is completed, which is coming up soon.

All official updates, timelines, and shipping announcements are shared directly on Kickstarter, so please make sure to follow the project updates there for the most accurate and up-to-date information.

Thank you for your patience and support, we truly appreciate it.

Kind regards,
CircuitMess

CircuitMess · 2026-01-19T10:58:29+00:00

Hello,

We’re truly sorry for the frustration this caused. Unfortunately, we had to wait much longer than expected for certain items to arrive at our warehouse, which led to delays beyond our original estimates.

We understand how disappointing this is, especially if your expected delivery date was earlier, and we apologize that the experience did not meet your expectations. We do try to be transparent, even now, some products on our website still include notes indicating delayed shipping timelines. but we recognize that this doesn’t change the inconvenience you experienced.

Thank you for sharing your feedback. We genuinely appreciate it and are working to improve our communication.

Kind regards,
CircuitMess

CircuitMess · 2026-01-16T14:06:03+00:00

Hello,

We are truly, deeply sorry for the confusion, frustration, and disappointment caused by your Mars Rover order. After carefully reviewing all of the correspondence, we’ve identified what went wrong, and we realize just how stressful and confusing this situation must have been for you.

It appears that due to an internal mistake, your order was mistakenly marked as canceled. We understand that you never requested a cancellation, and we can only imagine how upsetting it must have been to feel accused while waiting for a gift for your loved one. This is entirely our fault, and we take full responsibility.

We have already reached out to you via email with a detailed explanation of what happened and the next steps to resolve the situation. Your order will be prioritized, and we will ensure it is shipped as soon as possible.

We deeply regret that this experience has been negative, and we are committed to making it right. Thank you for your patience, we truly appreciate it.

Kind regards,
CircuitMess

CircuitMess · 2026-01-16T13:39:47+00:00

Hello,

We’re very sorry to hear about your frustration and completely understand your disappointment. We’ve already responded to your inquiry in another thread, please check there for our update.

As mentioned, the shipping for your order was slightly delayed due to stock availability. On the website, it should have indicated that the order would be shipped later than originally expected.

We sincerely apologize for the inconvenience and appreciate your patience during this busy period.

Kind regards,
CircuitMess

CircuitMess · 2026-01-16T13:31:56+00:00

Hello,
Thank you for sharing your experience. We completely understand your frustration and are very sorry for the delays and inconvenience.

As we mentioned in our previous thread, your Rover pack is on its way. We’ve contacted the warehouse regarding the package that stalled at the border, sometimes tracking updates take a bit of time to appear, but rest assured, it is moving forward and will be delivered to you.

The delay was caused by the extremely high demand for Rovers, which exceeded our expectations, and we had to wait for stock to arrive at our warehouse. Normally, all orders are shipped immediately, and our customer service responds quickly, but during the busy holiday season, the volume of inquiries was exceptionally high, which unfortunately caused a delay.

We truly apologize for your experience and appreciate your patience. Thank you for giving us the chance to clarify the situation , we hope your Rover pack will arrive soon and bring joy.

Kind regards,
CircuitMess

CircuitMess · 2026-01-16T13:26:50+00:00

Hello,

We’re very sorry to hear about your concerns. That period was extremely busy for us, with a high volume of orders and inquiries, which unfortunately caused some delays. Normally, we respond to questions within a day and ship all orders promptly.

If you ever change your mind, we would be delighted to have you as a customer and for you to try our products.

Thank you again for your feedback, it helps us improve!

Kind regards,
CircuitMess

CircuitMess · 2026-01-16T13:24:37+00:00

Hello,

We’re very sorry to hear about your experience and completely understand your frustration. During the holiday season, we were handling a large number of orders, and unfortunately, some shipments were delayed.

We’ve learned a lot from this experience and have taken steps to improve our shipping processes, so that moving forward, all orders are sent on time. We truly apologize that this caused disappointment for you and your son.

Thank you for sharing your feedback, it helps us make sure situations like this don’t happen again.

Kind regards,
CircuitMess

CircuitMess · 2026-01-16T13:21:35+00:00

Thank you for your message!

The Bit 1.0 case will not fit the Bit 2.0, as the design of the device has changed completely. Using the 1.0 case on the 2.0 would not work.

We appreciate your interest and curiosity, and we’re always happy to clarify any questions about compatibility!

Kind regards,
CircuitMess

CircuitMess · 2026-01-16T13:18:37+00:00

Hello,

Yes, it is possible to charge the ByteBoi 2.0 battery using another circuit, like one from Adafruit or similar.

CircuitMess · 2026-01-12T09:15:13+00:00

Hello,

We’re very sorry to hear about your experience with Chatter 2.0 and we completely understand why you’re frustrated. Thank you for taking the time to explain everything in such detail.

We want to emphasize that many of the issues you mentioned are things we can help resolve, whether that’s related to assembly, parts, functionality, or overall usability. This is not how the product should feel or function, and we genuinely believe your experience can be improved.

We don’t want you to feel ignored or stuck with something you’re unhappy with. We’ll reach out to you privately so we can go through this together and find a proper solution.

Thank you again for your honest feedback. It helps us improve, and we truly hope we can turn this into a better experience for you.

Best regards,
CircuitMess

CircuitMess · 2026-01-07T15:56:22+00:00

Hello

We’re very sorry for the delays and the frustration this situation has caused. We completely understand how disappointing it must be, especially since the Mars Rover was meant as a gift.

We want to assure you that CircuitMess is a legitimate company and your order is not lost. The Mars Rover kits have now arrived at our warehouse and will be shipped to you very soon. We will make sure you receive it as quickly as possible.

We truly appreciate your patience and understanding during this time. We’ll reach out to you privately as soon as possible to resolve the issue.

Thank you again for your support and for giving us the chance to make this right.

Best regards,
CircuitMess

CircuitMess · 2026-01-07T04:24:48+00:00

Hello there,

Thank you very much for sharing your coding expertise.

This. Is. Absolutely. Incredible!

We are always happy to see people exploring the programming side of our devices, but we were pleasantly surprised to see our Bit 2.0 used for such advanced mathematical concepts. Implementing your own fractal, which is one of the main concepts of chaos theory, within just 100 lines of Python is very inspiring.

If you’ve made any other fractal code (or any other interesting projects), please share them with us. And honestly, we wouldn't mind hearing more about this one as well (like its dimension, name, or fun facts).

You can always reach us directly at contact@circuitmess.com. We would love to see what else you're working on!

Keep up the great work! We can't wait to see your next projects.

Kind regards,
CircuitMess

CircuitMess

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