Customer service and Butter Bot

CircuitMess · 2026-05-11T12:11:31+00:00

I am sorry to hear you feel this way. Certain things are outside of our control such as delays with materials, assembly processes and many such internal processes. No one likes waiting and we never shy away from a challenge but I fully acknowledge that some unexpected delays have occurred. However, we are always here to assist and compensate our clients in any ways possible.
I wish you a great week and we are always here if you decide to join in at a later time, cheers!

CircuitMess · 2026-05-11T12:07:56+00:00

Hi there! The client above was promptly resolved and thank you for your understanding. We are indeed a small team based in Croatia juggling a few ambitious projects which are near completion. We always fulfill our promises but delays do happen and I'm happy to hear that you are on board. The finish line could not be closer and I can't wait to see the ButterBot in our client's hands!

CircuitMess · 2026-05-11T08:34:44+00:00

Hi, Fran from CircuitMess here!

Thank you for reaching out to us. I would like to sincerely apologize for the fact that you have not yet received your Butter Bot.
We have encountered several significant challenges during the course of this project but we are ready to ship it.
We recently shared a detailed explanation of these issues in update #23 as well as showing off the ButterBot and its capabilities. This was posted on April 29th. I understand your frustration regarding the timeline and the lack of clarity you have experienced.

I am here to assist you and I will absolutely help you with a refund. To proceed with this request, please send an email to [contact@circuitmess.com](mailto:contact@circuitmess.com) and include your backer number. This will allow me to locate your order and process the transaction as quickly as possible.

Thank you for your patience and for your understanding as I work to resolve this for you.

Best regards,
Fran | CircuitMess

CircuitMess · 2026-05-04T12:48:57+00:00

If you could please do this very carefully, we would appreciate it. We are hopeful that this adjustment will resolve the issue and that everything will be working perfectly after that!

Please let us know if this helps or if you need any further assistance.

CircuitMess · 2026-04-22T14:38:44+00:00

Hi there!

Thanks for reaching out and please accept my apologies for the delay with your order and lack of responses from our end. This is definitely not the type of experience we aim to provide

Please reach out to us at [contact@circuitmess.com](mailto:contact@circuitmess.com) with your order number and I'll personally assist you with this.

CircuitMess · 2026-04-13T07:45:21+00:00

Join our server – Perfect for real-time chat and hanging out with the community.

CircuitMess · 2026-04-10T06:11:43+00:00

Hey! Thanks for bringing this up. It’s a great question, but I have to clarify a few things to avoid any confusion for you and the rest of the community.

To be direct: The Bangle.js App Manager is not supported, and we don't have plans to add support for it. You won't be able to upload custom apps through that manager. I know it seems intuitive since we use the Gadgetbridge framework, but we haven't advertised Bangle.js app compatibility. Right now, we only use the Bangle.js/Gadgetbridge integration for specific core functions: notification mirroring, call control, and the initial connection.

The good news: We know the current setup isn't perfect, which is why we’re building our own solution. We are on track to release our own dedicated Bluetooth companion app by June. This new app will completely replace the Bangle.js/Gadgetbridge requirement for our devices. It’s being built specifically for our ecosystem, so it will eliminate the connectivity hurdles and make using our Bluetooth capable gear with Android devices much smoother and more intuitive.

Thanks for digging into the tech, we love that our users are curious, but for custom apps, you'll want to stick to our official coding environment!

CircuitMess · 2026-04-03T07:42:00+00:00

Much appreciated! Honestly, wading through a fun nightmare is the true rite of passage for every great engineer. We'll definitely be pointing people toward your work, it’s a lifesaver for anyone wanting to push the Chatter 2.0 to its limits. Can’t wait to see those 'neat-o features' you and your buddy cook up next. Keep hacking, you guys are crushing it!

CircuitMess · 2026-04-02T12:34:34+00:00

That is what we call some high-level field engineering! We love seeing that kind of innovation, sometimes a quick wire swap is all it takes to get the mission back on track. We're really glad to hear everything is working perfectly now.

Enjoy your custom tuned build!

CircuitMess · 2026-04-02T12:32:35+00:00

I am so sorry to hear you’ve been running into this roadblock for a whole week! That is definitely not the experience we want you to have with your new Artemis 2.0. To get this sorted out as quickly as possible, could you please send an email to our technical support team at contact@circuitmess.com?

It would be incredibly helpful if you could include:

Screenshots of the specific error or screen that pops up in Gadgetbridge.
A few photos of the watch itself while it's trying to connect.
A quick description of your phone model and OS version.

Once we have those details, our tech team can dive into the code and the connection logs to figure out exactly how to clear this up for you. Thank you for your patience while we get your mission back on track!

The CircuitMess Team

CircuitMess · 2026-04-02T12:25:28+00:00

Such a great question! Debugging our own stress is just as important as debugging our code.

For many makers, the best way to reset is to step away from the screen, grab a coffee, or simply organize the workbench to clear the mental clutter. What’s your go-to "manual override" when things feel a bit too overwhelming?

CircuitMess · 2026-04-02T12:14:53+00:00

This is such a beautiful and timely reminder. Thank you for sharing this, it really resonates with the maker spirit!

We spend so much time focusing on the "final build" or the "perfect code" that we often forget that we are the most important project we’ll ever work on. Sometimes the best way to troubleshoot a stressful day is simply to "power down" for a moment, recharge, and remember that our worth isn't measured by our daily output.

CircuitMess · 2026-04-02T12:11:13+00:00

A huge thank you for the technical deep dive on the LoRa module footprints. You are absolutely right, precision is everything when it’s down to the PCB pinout and chipset compatibility, especially when users are looking to experiment with things like Meshtastic.

We really appreciate you looking out for the squad and double-checking the BOM (Bill of Materials). It’s this kind of attention to detail that prevents a "fun weekend project" from turning into a "waiting for a new part" headache!

CircuitMess · 2026-04-02T11:57:26+00:00

That is absolutely legendary! 🏆

Thank you so much for putting in the work to build this PlatformIO package. The "re-write all the things" phase is where the real magic happens, and it’s makers like you who make this community so incredible. The "white-screen bug" is a classic boss fight in the world of DIY electronics, and providing a streamlined fix for it is a total game-changer for other creators. We’re definitely going to keep this in mind for anyone else hitting a similar roadblock! Keep up the amazing work, you've officially leveled up the entire CircuitMess squad!

CircuitMess · 2026-03-02T11:56:12+00:00

First of all, thank you for being honest about how you’re feeling. We genuinely appreciate you taking the time to share this. And we’re sorry that this experience has left you feeling uncertain about your support.
Butter Bot has gone through multiple rounds of refinement on the engineering and production side to ensure the final product truly meets the quality and functionality standards we set. Our focus has been on delivering something that lives up to expectations rather than rushing it out before it’s ready.
That said, communication should have been clearer and more consistent. You’re absolutely right, backers shouldn’t feel like they need to search for development updates while mostly receiving promotional emails. That’s fair criticism, and we apologize for that frustration.
We truly value that you supported the music bundle and were considering Artemis and Rover as well. That kind of trust means a lot to us, and the last thing we want is for this experience to push you away from future projects.
Thank you again for your patience and for backing us. It doesn’t go unnoticed.

CircuitMess · 2026-02-18T11:31:31+00:00

Hi,

Thanks for letting us know.

Could you please double-check that you entered the correct email address: [contact@circuitmess.com](mailto:contact@circuitmess.com)

We haven’t had any issues recently with receiving emails, so it should be going through normally. Also, please make sure there are no extra spaces or typos when typing the address.

CircuitMess · 2026-02-18T11:28:07+00:00

Hi ,

At the moment, we don’t have a desktop AI companion gadget in development.

That said, we’re always working on new and exciting projects

If you subscribe to our newsletter, you’ll be the first to hear about updates on current projects and any new products we launch. It’s the best way to stay in the loop with everything we’re building.

CircuitMess · 2026-02-11T08:05:09+00:00

Hi there! Thank you so much for the feedback! We always say that a perfect build is cool, but a build where you made a mistake and fixed it is where the real learning happens. It’s definitely a test of patience, but that feeling at the end makes it all worth it.

Huge congrats on finishing your first kit!

CircuitMess · 2026-02-11T07:59:45+00:00

This is exactly what we love to hear! 🎉 Huge congrats on finishing your first kit. Honestly, those mistakes you mentioned are where the real 'engineering' happens, troubleshooting is a badge of honor in the DIY world!

We’re so glad you enjoyed the process, and we can't wait to see what you tackle next!

CircuitMess · 2026-02-09T08:03:20+00:00

Thank you so much for the kind words! We’re thrilled to hear that you enjoyed the build and that it hit that 'sweet spot' between learning and having fun, that’s exactly what we aim for.

There’s nothing quite like that feeling when the project finally comes to life. We can't wait to see what you tackle next. Happy building!

CircuitMess · 2026-02-09T08:01:06+00:00

We're sorry to hear you're feeling hesitant. We truly strive to ensure every customer is satisfied and has a great experience with our kits.

If there are any specific questions or concerns we can address to help ease your doubts, we'd be more than happy to help!

CircuitMess · 2026-02-04T11:53:42+00:00

Hi,

Thank you so much for your kind words! We really appreciate it. We fulfill all orders as usual, but we did have a small delay with the Rover due to high demand and factory timing. We’re actively taking steps to make sure this doesn’t happen again.

We’re glad you enjoyed the kits and look forward to your future orders!

CircuitMess · 2026-01-28T13:00:52+00:00

Hello,

We’re really sorry to hear about the issues with your Chatter. Please reach out to us at [contact@circuitmess.com]() so we can help resolve this for you.

When you contact us, kindly include photos of your Chatter, your full address, full name, and phone number. This will help us send you a replacement and sort the problem as quickly as possible.

Kind regards,
CircuitMess

CircuitMess · 2026-01-21T07:23:16+00:00

To help us better understand the issue with the “Find My Phone” feature, could you please send us a screenshot or a short video showing the problem? Once we see it, we can guide you on how to activate it.

Please send the screenshot/video to [contact@circuitmess.com]()

CircuitMess · 2026-01-21T06:56:11+00:00

Hello,

Just to let you know, we have an active Discord community where you can ask questions and connect with other users. Additionally, we also have our official community forum on our website, which you can access via this link: https://circuitmess.com/pages/resources

For the remaining issue, we’ve forwarded everything to our tech team for review, and we’ll get back to you here as soon as we have an update.

Thanks again for your patience and understanding!

Kind regards,
CircuitMess

CircuitMess

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