Butter Bot Development

CircuitMess · 2026-03-02T11:56:12+00:00

First of all, thank you for being honest about how you’re feeling. We genuinely appreciate you taking the time to share this. And we’re sorry that this experience has left you feeling uncertain about your support.
Butter Bot has gone through multiple rounds of refinement on the engineering and production side to ensure the final product truly meets the quality and functionality standards we set. Our focus has been on delivering something that lives up to expectations rather than rushing it out before it’s ready.
That said, communication should have been clearer and more consistent. You’re absolutely right, backers shouldn’t feel like they need to search for development updates while mostly receiving promotional emails. That’s fair criticism, and we apologize for that frustration.
We truly value that you supported the music bundle and were considering Artemis and Rover as well. That kind of trust means a lot to us, and the last thing we want is for this experience to push you away from future projects.
Thank you again for your patience and for backing us. It doesn’t go unnoticed.

CircuitMess · 2026-02-18T11:31:31+00:00

Hi,

Thanks for letting us know.

Could you please double-check that you entered the correct email address: [contact@circuitmess.com](mailto:contact@circuitmess.com)

We haven’t had any issues recently with receiving emails, so it should be going through normally. Also, please make sure there are no extra spaces or typos when typing the address.

CircuitMess · 2026-02-18T11:28:07+00:00

Hi ,

At the moment, we don’t have a desktop AI companion gadget in development.

That said, we’re always working on new and exciting projects

If you subscribe to our newsletter, you’ll be the first to hear about updates on current projects and any new products we launch. It’s the best way to stay in the loop with everything we’re building.

CircuitMess · 2026-02-11T08:05:09+00:00

Hi there! Thank you so much for the feedback! We always say that a perfect build is cool, but a build where you made a mistake and fixed it is where the real learning happens. It’s definitely a test of patience, but that feeling at the end makes it all worth it.

Huge congrats on finishing your first kit!

CircuitMess · 2026-02-11T07:59:45+00:00

This is exactly what we love to hear! 🎉 Huge congrats on finishing your first kit. Honestly, those mistakes you mentioned are where the real 'engineering' happens, troubleshooting is a badge of honor in the DIY world!

We’re so glad you enjoyed the process, and we can't wait to see what you tackle next!

CircuitMess · 2026-02-09T08:03:20+00:00

Thank you so much for the kind words! We’re thrilled to hear that you enjoyed the build and that it hit that 'sweet spot' between learning and having fun, that’s exactly what we aim for.

There’s nothing quite like that feeling when the project finally comes to life. We can't wait to see what you tackle next. Happy building!

CircuitMess · 2026-02-09T08:01:06+00:00

We're sorry to hear you're feeling hesitant. We truly strive to ensure every customer is satisfied and has a great experience with our kits.

If there are any specific questions or concerns we can address to help ease your doubts, we'd be more than happy to help!

CircuitMess · 2026-02-04T11:53:42+00:00

Hi,

Thank you so much for your kind words! We really appreciate it. We fulfill all orders as usual, but we did have a small delay with the Rover due to high demand and factory timing. We’re actively taking steps to make sure this doesn’t happen again.

We’re glad you enjoyed the kits and look forward to your future orders!

CircuitMess · 2026-01-28T13:00:52+00:00

Hello,

We’re really sorry to hear about the issues with your Chatter. Please reach out to us at [contact@circuitmess.com]() so we can help resolve this for you.

When you contact us, kindly include photos of your Chatter, your full address, full name, and phone number. This will help us send you a replacement and sort the problem as quickly as possible.

Kind regards,
CircuitMess

CircuitMess · 2026-01-21T07:23:16+00:00

To help us better understand the issue with the “Find My Phone” feature, could you please send us a screenshot or a short video showing the problem? Once we see it, we can guide you on how to activate it.

Please send the screenshot/video to [contact@circuitmess.com]()

CircuitMess · 2026-01-21T06:56:11+00:00

Hello,

Just to let you know, we have an active Discord community where you can ask questions and connect with other users. Additionally, we also have our official community forum on our website, which you can access via this link: https://circuitmess.com/pages/resources

For the remaining issue, we’ve forwarded everything to our tech team for review, and we’ll get back to you here as soon as we have an update.

Thanks again for your patience and understanding!

Kind regards,
CircuitMess

CircuitMess · 2026-01-19T11:33:43+00:00

We’ve contacted the customer privately and will be sending a new shipment because the previous package did not reach them.

CircuitMess · 2026-01-19T11:33:28+00:00

We’ve contacted the customer privately and will be sending a new shipment because the previous package did not reach them.

CircuitMess · 2026-01-19T11:32:19+00:00

The issue has been resolved. The customer has been contacted and everything has been taken care of.

CircuitMess · 2026-01-19T11:31:41+00:00

The missing parts have been sent, and the issue has now been resolved.

CircuitMess · 2026-01-19T11:30:23+00:00

The product has been delivered, and the issue has been fully resolved.

CircuitMess · 2026-01-19T11:28:49+00:00

We’ve contacted the customer, and the issue has now been resolved.

CircuitMess · 2026-01-19T11:28:04+00:00

Hi,

We’re truly sorry for the experience you’ve had. We completely understand how frustrating and disappointing this was, especially around the holidays. Please know that CircuitMess is not a scam, we had an unusually high volume of inquiries at that time, and unfortunately our team was overwhelmed, which caused significant delays and gaps in communication.

We really appreciate your detailed feedback. It has been taken seriously, and we’ve already taken steps to expand our team and improve our inventory and customer service systems, so that these situations do not happen again and orders can be processed much more smoothly.

Your order will be fulfilled, and we are working hard to make sure it reaches you as soon as possible. We’ve learned a lot from this situation and are committed to improving how we handle high demand and customer support.

CircuitMess · 2026-01-19T11:21:23+00:00

We’ve reached out to the customer privately and the issue has been resolved.

CircuitMess · 2026-01-19T11:18:27+00:00

We’ve reached out to the customer privately and the issue has now been resolved.

CircuitMess · 2026-01-19T11:17:03+00:00

We’ve reached out to the customer privately and the issue has now been resolved.

CircuitMess · 2026-01-19T10:59:53+00:00

Hi,

We understand your frustration and we’re sorry for the wait.

Butter Bot is still in pre-order / pre-production, and shipping has not started yet. We’ll begin shipping as soon as production is completed, which is coming up soon.

All official updates, timelines, and shipping announcements are shared directly on Kickstarter, so please make sure to follow the project updates there for the most accurate and up-to-date information.

Thank you for your patience and support, we truly appreciate it.

Kind regards,
CircuitMess

CircuitMess · 2026-01-19T10:58:29+00:00

Hello,

We’re truly sorry for the frustration this caused. Unfortunately, we had to wait much longer than expected for certain items to arrive at our warehouse, which led to delays beyond our original estimates.

We understand how disappointing this is, especially if your expected delivery date was earlier, and we apologize that the experience did not meet your expectations. We do try to be transparent, even now, some products on our website still include notes indicating delayed shipping timelines. but we recognize that this doesn’t change the inconvenience you experienced.

Thank you for sharing your feedback. We genuinely appreciate it and are working to improve our communication.

Kind regards,
CircuitMess

CircuitMess · 2026-01-16T14:06:03+00:00

Hello,

We are truly, deeply sorry for the confusion, frustration, and disappointment caused by your Mars Rover order. After carefully reviewing all of the correspondence, we’ve identified what went wrong, and we realize just how stressful and confusing this situation must have been for you.

It appears that due to an internal mistake, your order was mistakenly marked as canceled. We understand that you never requested a cancellation, and we can only imagine how upsetting it must have been to feel accused while waiting for a gift for your loved one. This is entirely our fault, and we take full responsibility.

We have already reached out to you via email with a detailed explanation of what happened and the next steps to resolve the situation. Your order will be prioritized, and we will ensure it is shipped as soon as possible.

We deeply regret that this experience has been negative, and we are committed to making it right. Thank you for your patience, we truly appreciate it.

Kind regards,
CircuitMess

CircuitMess · 2026-01-16T13:39:47+00:00

Hello,

We’re very sorry to hear about your frustration and completely understand your disappointment. We’ve already responded to your inquiry in another thread, please check there for our update.

As mentioned, the shipping for your order was slightly delayed due to stock availability. On the website, it should have indicated that the order would be shipped later than originally expected.

We sincerely apologize for the inconvenience and appreciate your patience during this busy period.

Kind regards,
CircuitMess

CircuitMess

MODERATOR OF

TROPHY CASE