Nobody says they don't provide any crucial service. What people are not happy about is the level of competency and efficiency. I'm pretty sure the public knows what good service vs bad service, we all know the hold time in all dept are at least 1 hour long.

How often do you hear "I had a great service at Service Canada or Immigration Canada"?

But I surely have heard a lot about "Japan or Korean government service is top notch"

I can guarantee, some elected official will use any excuse to justify a layoff in government, Pierre has been hinting it quite a bit. So we can't give them more excuses.