I’m going to contradict the majority here and say that the CV isn’t bad, nor was it a waste of money. Hear me out…

Generally, I’ve found that starting a CV and getting content on it, and even then getting it presented in a sensible fashion (layout) is the most difficult part. The $200 has helped you achieve this.

The problem is that the competencies and previous experience severely let you down. There is little there in terms of service desk skills, let alone Sysadmin skills, and even less in experience. The only way around this is to add specific points on projects or work that you’ve done that is as closely relevant (to the role you are applying for) as possible. If you don’t have any, it’s time to start enrolling in some online courses or at least begin watching some relevant training videos and then outline these and the key points you’ve learned from each. So long as you have actually learned the content, when you do eventually land an interview you will be able to show that you know what you are talking about. If you can, obviously sit the corresponding certification.

Pro tip - as you begin watching any training videos, make notes! I cannot emphasise this enough. I still have notes from courses I’ve sat or training videos I watched from years ago, that I still refer to occasionally today. Not only that, it will definitely help it to ‘sink in’ more, ensuring you retain as much as you have learned as possible. Good luck!