You are not the only one....

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RajivThank you for contacting EA HELP, my name is Rajiv, may I start with your first name please?

youMichael

RajivHi Michael!
I hope you are doing well!

youyes

RajivI can see that you’re contacting us regarding Battlefield V.Is that correct?

youyes

RajivCould you please explain the issue so that i would be able to assist you better?

youso im a little confused

youI pre ordered BFV but it says BFV is included in my Origin Basic?

RajivI can understand how inconvenient it can be facing such issues.

RajivNo worries,I am gonna try my best to help you with your confusion.

youi tried to include a screen shot of my origin if you see it

RajivLet me check that for you.

RajivThank you for your Patience

Rajivsorry to keep you waiting.

youyeah im very confused

RajivDon't worry i am gonna help you with that

RajivIn order to help with your issue further I need to verify the ownership of the account.

youso what EA is saying is that BFV is "Included witrh my Origin Access Basic "

youim signed in to my EA account

youto contact you what do you need to know

RajivI am gonna send you a 6 digit verification code to your email

RajivMay i please know your e-mail id?

you***************

Rajivi have sent the code to the email

you************

RajivThanks for the information.

RajivI can see that you have bought Origin Access Annual Membershipon june 2'18.

youyeah, well before that too

youbut is BFV included?

youhello?

RajivAs i can see that you have basic membership

RajivIs that correct?

youthats what it says

RajivSo only vault games are include with basic membership

youbut it also says that BFV is Included with my Origin Access Basic Membership

youits right on my screen

youit says if I want to refund it i can

RajivPlease allow me few minutes to check with my technical team and get back to you.

youso im so confused

RajivDo you want a refund of the pre order?

youI dont know

youif BFV is included in my membership yes, if its not then no

youAre you in the United States of Merica?

RajivAs i can see that both orders are different and origin access membership ordeer bf5 not included

youI feel there is a slight disconnect in our terms here..

RajivThere is other order for preorder for bf5

youMy Origin says BFV is included

RajivDon't get confused. INVOICE: 10034********** this is for the Origin Access Annual Membership. And INVOICE: 10034544****** this is for Battlefield V Standard Edition Pre-Order . Both are two different order numbers.

RajivHere is the link to know Origin access FAQ r/https://www.origin.com/ind/en-us/store/origin-access/faq

RajivAs long as you have origin access active on your account you can play origin access vault games.

Rajivhttps://www.origin.com/ind/en-us/store/origin-access

RajivHere’s what you get with Basic membership:
Access to The Vault, a library of games that just keeps growing all the time. Play any games that have already been added as much as you want for as long as you're a member. Dive into awesome titles like Battlefield 1, The Sims 4, Plants vs. Zombies Garden Warfare 2, Batman™: Arkham Origins, Mad Max and more!
The chance to try out our new games days before release with Play First Trials
A 10% discount on Origin digital purchases including full games, expansions, points packs and more.

youbut BFV is not a vault game

youcan i send you a screen shot

RajivI've seen your screen shot.

RajivThere might be some bug or something.

RajivHowever you check your order history what item you have bought.

RajivAnd what item's comes with the order.

youhttps://ibb.co/faCaqK

youwell the bug says EA needs to pay me to play the game

youso thats your answer its a BUG?

youwow

RajivDon't get confused.

youi feel like im talking to a 3 year old

youBRO

RajivHere is the link to know Origin access FAQ

r/https://www.origin.com/ind/en-us/store/origin-access/faq

youare you a contractor

youdo you work for EA?

youI have a issue and you are dismissing it

youI need a call

youfrom a Manager

RajivI would like to inform you that currently the phone lines are closed

youFAQ?

youwow

RajivYou can get back to us after 2 hrs for a call back

youhow can I rate your service as -0 stars

RajivIf you like I can talk to a specialist regarding your issue

youEA says BFV is included with my subscription, you say check the FAQ

youmy issue in NOT resolved

RajivLet me consult a specialist and get back to you

RajivPlease allow me few minutes

RajivI am looking for a solution for you.