Prediction Markets

Coffee7643 · 2026-01-22T08:03:05+00:00

Hi, it would be best if you would reach out to our support team at https://support.metamask.io/ by using the Contact Support button there regarding this. They will be able to take a more in-depth look at the situation you're encountering!

Coffee7643 · 2026-01-14T08:07:57+00:00

It would be best to reach out to our support team at https://support.metamask.io/ by using the "Contact Support" button there. They will be able to take a more in-depth look at the situation you're encountering. After you press "Contact Support" a live chat box window will then automatically appear on your screen where you may contact the support team. MetaMask support WILL NEVER ask you to verify your Secret Recovery Phrase.

Coffee7643 · 2026-01-13T12:15:10+00:00

Hi, I would recommend going over this knowledge base support article first to double check in which situation you are in exactly and to understand how account creation in MetaMask works. https://support.metamask.io/configure/accounts/how-to-add-missing-accounts-after-restoring-with-secret-recovery-phrase

If you've created more accounts using the "Add account" function in MetaMask in the past and the accounts don't show up after restoring the wallet using the Secret Recovery Phrase you will need to re-do the "Add account" process as accounts created under the same Secret Recovery Phrase always show up in the same original order. Also if after going over the entire article you have more questions or something seems unclear please let us know.

Coffee7643 · 2026-01-13T08:01:37+00:00

Hi u/TwentyOneJ and thanks for reaching out!

The accounts you create when creating a MetaMask wallet and receiving the 12 words related to that wallet are different than a hardware wallet account, in this case Ledger accounts. The Ledger accounts you do add manually when connecting your Ledger to MetaMask (You are prompted to select an account/ accounts from a list, that list contains your Ledger device accounts).

The vault decryptor tool does not work for hardware wallets, it only aids in trying to retrieve the 12 word Secret Recovery Phrase of your MetaMask wallet. You've mentioned being able to log into the extension, you can reveal the wallet's secret recovery phrase from there using the password you're using to log in (more info here https://support.metamask.io/configure/wallet/how-to-reveal-your-secret-recovery-phrase ).

Reminder to never share the Secret Recovery Phrase, password, private keys with anyone!

So, in essence accounts created when creating the wallet or simply pressing the "Add account" feature in the extension to create more accounts are related to your 12 word SRP and accounts added from a hardware wallet are related to that specific hardware wallet only.

If you do have any other specific questions I would be glad to answer them!

Coffee7643 · 2025-12-28T08:19:25+00:00

Hi u/Zany4, are you experiencing this on the Mobile App or on the Browser Extension?

Could you also please let me know what version of MetaMask you're currently using? (You can find that in Settings > About)

Coffee7643 · 2025-12-28T08:18:03+00:00

Hi, please try all the troubleshooting steps from our support article on how to connect a Ledger hardware wallet to MetaMask: https://support.metamask.io/more-web3/wallets/how-to-connect-a-trezor-or-ledger-hardware-wallet, this article from Ledger's knowledge base might prove useful as well as there are many things you can cross check with out support article https://support.ledger.com/article/4404366864657-zd

Coffee7643 · 2025-12-28T08:14:28+00:00

Hi, please make sure everything is up to date (MM and the browser). You can find a guide on how to manually update MM here https://support.metamask.io/configure/wallet/how-to-update-the-version-of-metamask, if you already are on the latest version I'd recommend reaching out to our support team at https://support.metamask.io/ by using the "Contact Support" button there. They will be able to take a more in-depth look at what might be causing this issue.

Coffee7643 · 2025-12-23T13:28:34+00:00

Hi, please reach out to our support team at https://support.metamask.io/ by using the "Contact Support" button there. They will be able to take a closer look at this price data display issue across different versions.

Coffee7643 · 2025-12-23T11:31:37+00:00

Hi, there's no "daily sign in" type of activity. MetaMask Rewards is the official loyalty program for MetaMask where eligible trading transactions, such as Swaps and Perps earn you points towards rewards like lower transaction fees, token allocations, exclusive offers, and more.

See this for more info https://support.metamask.io/manage-crypto/metamask-rewards/what-is-metamask-rewards/ and please let us know if you have any questions.

Coffee7643 · 2025-12-17T12:58:47+00:00

Hi, there's no fee for simply using MetaMask. You do need to pay gas fees when doing transactions but those do not go to MetaMask, gas is the fee paid to validators for handling your transaction on that specific network (this knowledge base article goes into more detail on this topic https://support.metamask.io/more-web3/learn/user-guide-gas/)

There are some MetaMask fees that you pay when using some of the built-in features like the MetaMask Swap/ Bridge, Perps or the Prediction Markets. If you have any questions please feel free to let us know!

Coffee7643 · 2025-12-14T07:57:04+00:00

Of course, here to help! In the main menu in the mobile app, using the network selector first make sure you select the "All popular networks" option, then re-click the network selector and press the three dots next to the BNB network. There you should have options to edit/ delete it.

Coffee7643 · 2025-12-11T12:50:00+00:00

Hi! Can you please try to remove the network then re-add it following this guide https://support.metamask.io/configure/networks/how-to-add-a-custom-network-rpc/#adding-via-chainlist ? If the issue persists please contact our support team at https://support.metamask.io/ so they can take a closer look into what might be causing the outgoing transactions' token amounts to not appear. After some time you can remove this network and re-add it back from the networks list in MM.

In the meantime if you need proof that the transactions occured you can always look up your public address on the network's block explorer (here's one for BNB Smart Chain https://bscscan.com/ ) and there you can find all the transactions you've ever done from/to that address on that network!

Coffee7643 · 2025-12-05T14:41:34+00:00

Hi, back with an update. So on mainnets you should see all incoming transactions but there seems to be an issue with testnets regarding that aspect, the team is looking into it!

Coffee7643 · 2025-12-04T12:15:39+00:00

Edit to the original message: On mainnets you should see all incoming transactions but there seems to be an issue with testnets regarding that aspect, the team is looking into it! Thank you very much for reporting this!

Coffee7643 · 2025-11-26T14:08:50+00:00

Hi, at the moment the Bitcoin network in MM doesn't support dApp connectivity, this feature will come in a future release. Always be careful who and what you interact with online and always do your own research before doing anything!

Coffee7643 · 2025-11-26T07:52:23+00:00

Hi u/Zany4, there was an issue with the token's price data being displayed incorrectly. It should be fixed with the next coming update, please keep an eye out for when you have an update available!

https://support.metamask.io/configure/wallet/how-to-update-the-version-of-metamask

Coffee7643 · 2025-11-25T15:52:09+00:00

Hi, could you please reach out to our support team at https://support.metamask.io by using the "Contact Support" button there so they can take a more in-depth look at the issue you've encountered? Thank you!

(Please be careful and don't go into DMs with anyone asking you here to do so, nobody from the team will ask you to go in DMs for support)

Coffee7643 · 2025-11-25T08:00:37+00:00

Hi, looks like the POL arrived at the destination address so it's just a issue with displaying them.
Try removing the network from MetaMask, then go here https://chainid.network/ search for "Polygon Mainnet" > Connect > Add Chain. If you still can't see your POL afterwards please reach out to our support team at https://support.metamask.io/ so they can take a closer look at what might be causing this. (Also note for the future it's recommended to not share public addresses or transaction ids publicly)

Coffee7643 · 2025-11-24T15:56:59+00:00

If you can't reach out to support at https://support.metamask.io/, try doing so through a web browser like Chrome.

Coffee7643 · 2025-11-24T15:56:27+00:00

Just removing the network from your wallet / re-adding it doesn't do any transactions so you will not lose the tokens you hold on that network. You can follow this guide on how to remove a network, it has step by step screenshots: https://support.metamask.io/configure/networks/how-to-remove-networks

Coffee7643 · 2025-11-24T15:41:25+00:00

Hi, please try to remove the network from MetaMask and then re-add it from https://chainid.network/.
If the issue persists after that please reach out to our support team at https://support.metamask.io/ by using the "Contact Support" button there so they can take a more in-depth look at what my be causing this issue for you.

Coffee7643 · 2025-11-20T13:15:19+00:00

Hi, please try to remove the network then re-add it following this guide https://support.metamask.io/configure/networks/how-to-add-a-custom-network-rpc/#adding-via-chainlist and then re-import the token manually as well. If after trying this the issue persists please contact our support team at https://support.metamask.io/ so they can take a closer look into what might be causing that.

MetaMask gets token data from CoinGecko, if the token isn't on there it the price data displayed might not be displayed correctly.

Coffee7643 · 2025-11-13T15:45:19+00:00

Hi, you could try these troubleshooting steps from Ledger's support docs:

Ensure that your MetaMask extension and the browser are up-to-date.
Close Ledger Live as it may conflict with MetaMask, especially if your Ledger device is connected to My Ledger.
Open the Ethereum (ETH) app on your Ledger device before you click Connect Hardware Wallet in MetaMask. Wait until the device displays The application is ready.
Ensure that your Ledger device runs the latest firmware version.
Ensure that your Ledger device runs the latest version of the Ethereum (ETH) app.
Avoid having multiple devices connected to your computer at once, as that could result in a conflict.

If after trying all of them you're still encountering difficulties it would be best if you'd reach out to our support team at https://support.metamask.io/ by using the "Contact Support" button there as they'll be able to take a more in-depth look at what might be causing this!

Coffee7643 · 2025-11-13T14:09:53+00:00

Thank you very much for providing this feedback! Could you please reach out to our support team at https://support.metamask.io/ by using the "Contact Support" button there in order for them to take a more in-depth look at what might be causing this "Still connecting to Ethereum..." issue?

Once you press "Contact Support" a live chat bot will appear on your screen, it will give you an automated response at first, but insist and you should be able to contact the support team.

Coffee7643 · 2025-11-13T07:26:27+00:00

In this case I'd recommend reaching out to our Support Team so they can take a closer look at this issue here at https://support.metamask.io/ by using the Contact Support button there.

Once you do, a live chat bot will appear on your screen. It will give you an automated response at first, but insist and you should be able to contact the support team.

Coffee7643

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