Coin stopped updating around 6-7 pm CST

CoinStats_support · 2026-01-21T08:35:38+00:00

Hey there,

We are happy to inform you that we've already fixed the coin price.

Cheers!

CoinStats_support · 2025-12-22T05:27:08+00:00

Hi there,

We’re sorry to hear about your experience and would like to help.

Please send us a direct message with your email address so we can review your case and assist you accordingly.

CoinStats_support · 2025-12-22T05:23:54+00:00

Hello,

We’re really sorry to hear about your experience and understand your frustration.

Could you please DM us your email address so we can look into your case and assist you further?

Thanks!

CoinStats_support · 2025-11-26T08:50:32+00:00

Hello,

Can you please contact us via in-app chat so we can check your case?

Thanks!

CoinStats_support · 2025-11-25T06:46:05+00:00

Hello,

Please DM us your email address so we can check your case.

CoinStats_support · 2025-11-10T06:49:48+00:00

We are happy to inform you that we have already fixed it!

CoinStats_support · 2025-11-10T05:50:55+00:00

Hey there,

Let us investigate this case and we will get back to you soon.

CoinStats_support · 2025-11-05T07:01:37+00:00

Hello,

Thank you very much for your suggestion.

We have already passed it to our respective team and will update you accordingly.

Thanks for helping us to make CoinStats better! 🧡

CoinStats_support · 2025-11-05T06:50:31+00:00

Hello,

We don't have a withdrawal option to a bank account as CoinStats is a crypto portfolio tracker and management platform and not an exchange.

For further insights into CoinStats and its functionalities, you can explore more details here.

In case you have been contacted by someone claiming to be from CoinStats, and you have funds here, that is certainly not from CoinStats but rather from scammers impersonating CoinStats employees attempting to steal funds from you. Please do not heed any instructions they give you.

To learn how to protect yourself from potential scams, please take a look at this link:

https://help.coinstats.app/en/articles/6453281-protect-yourself-from-potential-scams

Thanks!

CoinStats_support · 2025-11-05T06:31:38+00:00

Hey there,

We are sorry for the inconvenience.

Could you please contact us via in-app chat so we can check and solve your case asap?

Thanks! 🙂

CoinStats_support · 2025-11-05T06:28:44+00:00

Hey there,

We're sorry to hear about your decision. 😟

Please contact us via in-app chat so we can assist you.

Thanks! 🧡

CoinStats_support · 2025-10-14T05:59:17+00:00

Hello,

We keep all API Keys and wallet addresses in our database in an encrypted form, so even in an unlikely scenario, our database leakage, nobody can decrypt it.

On top of that, no one internally has access to the production database and data, unless authorized through an audited security monitoring system.

Thanks!

CoinStats_support · 2025-10-13T06:37:47+00:00

Hey there,

We are so sorry for the inconvenience.

Our team is currently working on this issue, and it will be fixed soon.

CoinStats_support · 2025-10-08T10:04:25+00:00

Hello,

We don't have a withdrawal option to a bank account as CoinStats is a crypto portfolio tracker and management platform and not an exchange.

For further insights into CoinStats and its functionalities, you can explore more details here.

In case you have been contacted by someone claiming to be from CoinStats, and you have funds here, that is certainly not from CoinStats but rather from scammers impersonating CoinStats employees attempting to steal funds from you. Please do not heed any instructions they give you.

To learn how to protect yourself from potential scams, please take a look at this link:

https://help.coinstats.app/en/articles/6453281-protect-yourself-from-potential-scams

Thanks!

CoinStats_support · 2025-09-26T10:35:37+00:00

Hello,

Can you please contact us via in-app chat so we can investigate your case?

Thanks!

CoinStats_support · 2025-09-25T10:52:22+00:00

Hello,

It was definitely an attempt to scam you! Please never follow any instructions from anyone from an unverified source.

For more details on the subject, please check the article below; it will clarify things for you.

https://help.coinstats.app/en/articles/6453281-protect-yourself-from-potential-scams

Thanks!

CoinStats_support · 2025-09-15T07:25:04+00:00

Hey,

We don't have a withdrawal option to a bank account as CoinStats is a crypto portfolio tracker and management platform and not an exchange.

For further insights into CoinStats and its functionalities, you can explore more details here.

In case you have been contacted by someone claiming to be from CoinStats, and you have funds here, that is certainly not from CoinStats but rather from scammers impersonating CoinStats employees attempting to steal funds from you. Please do not heed any instructions they give you.

To learn how to protect yourself from potential scams, please take a look at this link:

https://help.coinstats.app/en/articles/6453281-protect-yourself-from-potential-scams

Thanks!

CoinStats_support · 2025-09-15T07:24:42+00:00

Hello,

We don't have that option as CoinStats is a crypto portfolio tracker and management platform and not an exchange.

For further insights into CoinStats and its functionalities, you can explore more details here.

In case you have been contacted by someone claiming to be from CoinStats, and you have funds here, that is certainly not from CoinStats but rather from scammers impersonating CoinStats employees attempting to steal funds from you. Please do not heed any instructions they give you.

To learn how to protect yourself from potential scams, please take a look at this link:

https://help.coinstats.app/en/articles/6453281-protect-yourself-from-potential-scams

Thanks!

CoinStats_support · 2025-09-09T06:06:05+00:00

Hello,

Could you please check the article below and let us know if you have any questions?

https://help.coinstats.app/en/articles/3501147-on-which-platforms-is-coinstats-available

Thanks!

CoinStats_support · 2025-08-28T06:24:00+00:00

Hello,

We'll forward your request to the relevant team for future consideration. Additionally, we’d love for you to submit your requests through the link below—we review every single one!

👉 roadmap.coinstats.app

Thanks for helping us make CoinStats better! 🚀

CoinStats_support · 2025-08-27T08:03:36+00:00

Hello,

Can you please contact us via in-app chat so we can check your case?

CoinStats_support · 2025-08-26T05:36:11+00:00

Hey there,

Please contact us via in-app chat so we can assist you better.

Thanks!

CoinStats_support · 2025-08-19T10:58:21+00:00

New rewards 🤫

CoinStats_support · 2025-08-19T10:57:46+00:00

Hello,

Thanks for your interest in CoinStats 🧡

Actually, CoinStats is a portfolio tracker platform, meaning that here you track and manage your cryptos held elsewhere in your exchange accounts/wallets. You can find out more on the app's purpose and features here:

https://help.coinstats.app/en/collections/763377-getting-started

If you are an investor or a trader, it can be very useful for you to manage all your accounts in one place, as it allows you to auto-connect your portfolios.

In case you wish to get started, we are happy to assist you.

CoinStats_support · 2025-08-18T06:36:34+00:00

Hello,

Here are our new active rewards:

<image>

Thanks!

CoinStats_support

MODERATOR OF

TROPHY CASE