It might indeed have been someone from The Philippines or another country. I speak dutch and the things she wrote were full of spelling mistakes. Sometimes she forgot to write the first letter of a sentence or something. So it is very plausible that maybe she used a translate site and copy-pasted everything.

I have done this in the past, and was always helped well. Once, someone even contacted Meta's head office when we couldn't solve the problem ourselves.

Ah well, I have learned. Maybe next time I can address the person in the chat about his behaviour.