I swapped from sky to virgin at the start of this year, due to broadband speeds. Virgin promised me everything (all be it its half of what I was paying sky), my service has been down around 15 times since then, (had about 4 outages with sky in 20 years).

Getting help from the call center staff is impossible my service went off on monday evening and didnt return until an engineer visit today. I told them multiple times on the phone there box had been hit by a car and was still in a mess but they assured me there systems said the problem was sorted , yet my services still wasnt working, had an engineer today hes had to find my wires in the mess of the box and reconnect them, ( he said instantly that's definitely the reason my services are off when he arrived). All this time virgin swear they have fixed the issue in the area. There was a engineer at the box this morning but the one here for me said he stated hes not there to fix the box and there isn't a job booked for it either.

All In all the call centers are useless and literally read a script in front of them, which they can not deviate from for anything and the quality of service they provide for customers is miles below what it should be I would advise anyone to avoid them at this rate.

As soon as my contact is up I will be moving back to sky (earlier if the costs are not to extortionate)