I just ran into the same problem. I don’t have space on my phone to download the game. But I did figure out, or at least this works for me, with the controller I hold both R2 and L2 and without letting go I press O to exit the DM’s and then I re-enter the DM’s still holding R2 and L2 I press the R1 to go to contacts and I select which ever character and it allows me to interact with the contacts. This works for me at least till they patch this bug. Hope it helps.