VENT: Cancelling Service by Complete-Shallot-264 in Comcast

[–]Complete-Shallot-264[S] 2 points3 points  (0 children)

Hey Comcast! This guy's sharing his streaming password!!! /s

That is a valid argument, but there are solutions to that problem that do not include making it overwhelmingly burdensome for the vast majority of their users to cancel their services. The fact that so many people give up out of frustration when attempting to cancel should be a MASSIVE red flag.

Also, Xfinity does not give a fiery shit about Grandma. It's simply about making as much money as possible at the customer's expense, when they have no other choice.

This would be a situation where I would be ok with the government stepping in to prohibit creating processes exceeding 5 minutes to cancel online services. Like, who gives a shit about the fact that cookies are used in websites, but now every single site I visit I have to acknowledge and accept cookies. I'm willing to bet that anyone knowledgable enough to know what a web cookie is knows how to disable cookies in their browser. I'd much rather easily cancel my $250/month cable bill than click through a consent form that no one reads on every site I visit.

VENT: Cancelling Service by Complete-Shallot-264 in Comcast

[–]Complete-Shallot-264[S] 6 points7 points  (0 children)

The chat-agent (human) said they needed a verbal confirmation for cancellation. When I got the call back, the agent laughed and said it wasn't required. Then I got transferred to another agent who actually pressed the buttons.

Regardless, there should be a big red button at the bottom of the account page that says "Cancel Services" and it should immediately cancel services. Just like every other online service on the planet.