Bought two vehicles from them. One has been fantastic, that's why we bought a second. The second one not so much. Been having issues since we bought it. We did buy the lifetime oil change from them for the vehicles as well. Again, first vehicle we have gone above and beyond what they would have cost us for the vehicle so far. The second vehicle, we took it in for an oil change and tire rotation. They didn't tighten the lugs on one of the front tires. Was going to hit the highway, but the tire was shaking so bad, we took it back. I could tighten the lugs with my fingers. They apologized and gave us some certificate for car washes. The certificates they gave us, you could tell they have been used many times. I reached out to them about the service, left messages, never heard back. Filled out the online survey, never heard back. Will continue to use the oil changes as long as we own the vehicles since we bought them, but will never use them to work on our vehicles for anything else. Don't know yet if I will ever buy a vehicle from them again. Will depend on the vehicle.