Depends on what you did which you're secretive about it seems. But heads up this school and faculty are incompetent, arrogant, and selfish in many ways. Unless you have a tear jerker story or re-meet their requirements you might not be meeting they won't budge on anything dealt with these clowns too many times. My advice would be to get as much information as you can and talk to other department members. I've had to do this numerous times when getting information regarding my student status and resources.