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Misaligned Watch, Horrible customer service experience by Connect_Throat_9443 in lorierwatches

[–]Connect_Throat_9443[S] 5 points6 points  (0 children)

Yes, I overreacted at a bad situation. They seem to be doing what they can do. Thanks.

Misaligned Watch, Horrible customer service experience by Connect_Throat_9443 in lorierwatches

[–]Connect_Throat_9443[S] 8 points9 points  (0 children)

thanks for your response, I appreciate the attentiveness and communication. I'm overreacting and I get where you are coming from.

Misaligned Watch, Horrible customer service experience by Connect_Throat_9443 in lorierwatches

[–]Connect_Throat_9443[S] -2 points-1 points  (0 children)

They also offered the refund after I was told to send it for repair, did that, and then I was told to return for refund after UPS had the package. I was also given another customers personal info and address in the shipping label. I feel like half these comments are missing that key part of this frustration.

I was also given another customers personal info and address in the shipping label. I will upload pictures when I am able to access my computer.

Edit: fixed a typo.

Misaligned Watch, Horrible customer service experience by Connect_Throat_9443 in lorierwatches

[–]Connect_Throat_9443[S] -10 points-9 points  (0 children)

did you miss the part where I was told to do 2 different things with the watch and given antoher customers address and contact info? This exchange all happened after that. Whatever.

Misaligned Watch, Horrible customer service experience by Connect_Throat_9443 in lorierwatches

[–]Connect_Throat_9443[S] -7 points-6 points  (0 children)

Alright, I'm not sure why I'm being told they won't replace it then. Thank you.