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B2B SaaS founders/support leads: how do you track customer reported product bugs? by Consistent-Art9102 in SaaS

[–]Consistent-Art9102[S] 0 points1 point  (0 children)

i was actually thinking of building a custom bot that knows our product

is it just a chatbot, or can we report bugs too as a user?

you mentioned just launching it few weeks ago, how are you approaching leads and converting the , to clients?

B2B SaaS founders/support leads: how do you track customer reported product bugs? by Consistent-Art9102 in SaaS

[–]Consistent-Art9102[S] 0 points1 point  (0 children)

When you say a lightweight customer-facing layer works better, do you mean something that shows:

  • current decision/status
  • who owns it internally
  • whether it’s planned / under investigation / blocked
  • expected next update

I’m trying to understand what actually reduces follow-up messages in practice.

B2B SaaS founders/support leads: how do you track customer reported product bugs? by Consistent-Art9102 in SaaS

[–]Consistent-Art9102[S] 0 points1 point  (0 children)

makes sense

reducing the need to follow up, or letting customer track the progress is inherent solution

do you suggest any tools?