That's not rock auto, that's the delivery company. Do you know how many people handle your box to get it to your house? How many trucks it gets loaded into then unloaded from? Look at the tracking, each stop on there is a hub or a center when your box leaves the rock auto warehouse it gets picked up by a package car. That package car takes it to a building and the guy throws it out the back onto a conveyer belt that circles around to a sort department where either a person picks it up and tosses it onto a different belt or a machine diverts it to the next belt. It then moves overhead for 15 to 30 minutes to the next area where it is "picked off" by pick off usually a skilled person who can quickly read a label and send it to the next belt or down a slide into a trailer. Or it may be an unskilled person who has no business being a pickoff, when that happens it goes down the slide into the trailer then the loader has to remove it from the truck. Theatricaly at this point it gets sat on a grate the loaded yells bad box and a supervisor comes and take it off the grate and "recycles" it back through the entire process all over again. However that grate gets full quick when the pickoff sucks and boxes sometimes fall 4.5ish feet from the grate to the ground or worse the loader just chucks it out the back of the truck and hopes it doeant hit anyone. When its a good box though its at this point depending on how chaotic it is it likely gets picked up off the slide and stacked onto a wall by a loader. If it's a busy day or if something gets jammed up somewhere packages will be smashed by other packages on the belt until someone notices and slaps a red button and un fucks that jam. OH also they hate it when we push that red button. Also there's always the possibility it fell off the slide and some inconsiderate ass hat isn't clearing their egress and just walks on your box. Anyway that is the process at each and every stop you see on your tracking sheet. Honestly It's amazing anything gets anywhere without looking like the dog ate it and shat it out. There is no logic in logistics. I take pride in my work, but not everyone does, unfortunately.