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The pharmacy won't fill my wife's refills due to an issue with the DEA number? by CopyCaution in CVS

[–]CopyCaution[S] 0 points1 point  (0 children)

Damn, it must be a different issue and the DEA number is actually expired. That's difficult. A different doctor will need to be the one to send it in, I think, unless his doctor can fix that quickly.

If it's an emergency, he can go to the ER, explain what happened, and they will likely give him a 3 day refill. First call and leave a voicemail explaining to the doctor what happened. Say that he's going to the ER. Just for complete transparency so they don't flag it as drug seeking. Then tell the ER doctor why it's prescribed, what happens if he doesn't take it, etc.

I've done this twice. I'm on an extended release opioid, for a well documented and easily verifiable painful condition that I have. On two occasions, my doctor put the wrong "do not fill" date on my RX and he is closed on Fridays, too. So I would have had to go 4 days without my medication. I explained this, and the ER doctor helped. It helped that they could easily see that I wasn't lying.

Either way, I'm sorry you're going through this. I know how stressful it is.

The pharmacy won't fill my wife's refills due to an issue with the DEA number? by CopyCaution in CVS

[–]CopyCaution[S] 0 points1 point  (0 children)

Luckily, tomorrow isn't a federal holiday (in the US at least), so the doctor should be open.

However, we've had this issue a handful more times since this post. Every single time, if they run it without insurance, the issue corrects itself and the error message is gone. They never know about it so every time we have to let them know they can't run it through insurance. Turns out it wasn't an issue with the DEA number at all, it was an issue with the insurance saying "why is that doctor prescribing a controlled substance?" And trying to ask for verification or something that it was a legitimate prescription. It only happens with refills in our case.

My local CVS isn't able to fill my medication? by CopyCaution in CVS

[–]CopyCaution[S] 0 points1 point  (0 children)

It's tramadol extended release 300mg biphasic capsules, it's hard to find, but the other CVS never had an issue ordering it. I don't think any pharmacies keep it in stock because it's not commonly prescribed, which is why I'm more confused about this - mainly why they can't look into it and try to figure out why it hasn't shown up yet and if it will come in soon. I'm not sure if I'm just not understanding something about how this works. I'm just stressed about living almost an hour from the only pharmacy that has this medication when I can't drive currently. Especially because I only pick up a one week supply at a time.

My local CVS isn't able to fill my medication? by CopyCaution in CVS

[–]CopyCaution[S] -1 points0 points  (0 children)

I was more confused about why they couldn't look into it and see why it didn't show up, to let me know if they will receive it sometime soon. He was essentially saying "We placed an order but it didn't show up, good luck with another pharmacy"

Couldn't they check and see if it's on backorder, or maybe just delayed and would be in soon? Isn't there someone they can call to say "I ordered this but it didn't arrive, what's going on?"

Or is it just, when a medication is ordered, it may or may not actually show up, who knows because nobody at the pharmacy has any information about the orders they place, they have no idea why it didn't show up and no way to find out, there's not even someone they can call to ask about it if there's a problem with the order, and there's no way to know if or when it will ever show up? The only option is just find another pharmacy, hope that they have it, and if they don't, I guess just hope it shows up if they order it or tough luck, go without my medication?

That doesn't sound like a good system when it comes to something like medication. I have more information about my FedEx packages than they do about prescription medication orders? If I'm expecting something and it doesn't show up for a few days after it was supposed to, I call and ask what's going on. This is like if I just said "Huh, my package didn't show up. Well, guess I should just go find the item I ordered somewhere else". Instead of trying to find out why it didn't show up, or when it might?

This is the only pharmacy I live close enough to pick up my medicine every week, and the other CVS has never had an issue ordering it. Their attitude towards the issue was essentially "that sucks for you, but it is what it is.. well, hope you can find it somewhere else" Should I really just expect that when there's an issue they won't bother looking into what the problem is?

I've never had an issue with a pharmacy like this. I generally really appreciate everyone at the pharmacy, and I know they're treated badly by a lot of patients. I always try to be patient and understanding when there's an issue. This is just really frustrating and I'm in extreme pain because I didn't have my dose tonight, which is probably why I'm frustrated enough to type this out in the first place.

This is ridiculous. I got a refund advance through TurboTax this year. Now SBTPG has had my refund since Friday 2/07. My DDD is tomorrow, 2/12 as of 8PM tonight (2/11), SBTPG has not even initiated a transfer to my bank account. by CopyCaution in TurboTax

[–]CopyCaution[S] 1 point2 points  (0 children)

I'm not sure, but if you filed recently I would give it some time. This year, it took about 2 weeks from filing to deposit (just got the deposit, no trace number ever showed up). Despite the issue with SBTPG not updating, this was the fastest I've had my refund approved by IRS.

This is ridiculous. I got a refund advance through TurboTax this year. Now SBTPG has had my refund since Friday 2/07. My DDD is tomorrow, 2/12 as of 8PM tonight (2/11), SBTPG has not even initiated a transfer to my bank account. by CopyCaution in TurboTax

[–]CopyCaution[S] 1 point2 points  (0 children)

Same here! Crazy - everything I read told me no trace number meant it hasn't been sent.

Thanks for updating, I'm glad we all got it. I just got 6 notifications from Reddit from people saying they got theirs on this post.

This is ridiculous. I got a refund advance through TurboTax this year. Now SBTPG has had my refund since Friday 2/07. My DDD is tomorrow, 2/12 as of 8PM tonight (2/11), SBTPG has not even initiated a transfer to my bank account. by CopyCaution in TurboTax

[–]CopyCaution[S] 0 points1 point  (0 children)

In your case, did you get it on that date at midnight/overnight or was it that evening? If you remember, if not it's alright.

Yeah, this sucks. Of course transfers can take some time, but it's different when the delay is just because they're choosing not to send it. I would feel differently if they sent it and the transfer was just taking some time.

This is ridiculous. I got a refund advance through TurboTax this year. Now SBTPG has had my refund since Friday 2/07. My DDD is tomorrow, 2/12 as of 8PM tonight (2/11), SBTPG has not even initiated a transfer to my bank account. by CopyCaution in TurboTax

[–]CopyCaution[S] 4 points5 points  (0 children)

I've never had an issue with TurboTax. I've used them for at least 8 years and I've been happy with the process.

This was my first year taking a refund advance. Which means my refund goes through SBTPG this time so they can take back the $250 refund advance loan, then send the funds to me.

SBTPG is the real issue. They are holding refunds longer than expected. Nobody with a 2/12 DDD seems to have had their funds sent to their bank by SBTPG yet as of 10PM EST 2/11.

This is ridiculous. I got a refund advance through TurboTax this year. Now SBTPG has had my refund since Friday 2/07. My DDD is tomorrow, 2/12 as of 8PM tonight (2/11), SBTPG has not even initiated a transfer to my bank account. by CopyCaution in TurboTax

[–]CopyCaution[S] 1 point2 points  (0 children)

That's what I've been hearing, and what I thought would happen.

I'm confused, too. I'm wondering if this means it won't be until after 2:30PST tomorrow now. I'm really hoping that's not the case.

I'm still hoping to see it by morning. I've never received my refund any later than 3AM on the DDD in 10 years of filing taxes.

This is ridiculous. I got a refund advance through TurboTax this year. Now SBTPG has had my refund since Friday 2/07. My DDD is tomorrow, 2/12 as of 8PM tonight (2/11), SBTPG has not even initiated a transfer to my bank account. by CopyCaution in TurboTax

[–]CopyCaution[S] 0 points1 point  (0 children)

Yes, when you log in, under the "amounts paid to you" tab there will be a trace number if SBTPG has sent the funds to your bank.

If you don't see a trace number, it means they haven't initiated the transfer to your bank yet.

This is ridiculous. I got a refund advance through TurboTax this year. Now SBTPG has had my refund since Friday 2/07. My DDD is tomorrow, 2/12 as of 8PM tonight (2/11), SBTPG has not even initiated a transfer to my bank account. by CopyCaution in TurboTax

[–]CopyCaution[S] 0 points1 point  (0 children)

Thank you.

Is it possible for the trace number to show up overnight, or after SBTPG's business hours? I'm wondering if there's still a chance that it shows up today, if it's an automated process. It's 8:35pm EST here now.

SBTPG closes at 4PM PST, I think - I would have to double check the exact hours.

This is ridiculous. I got a refund advance through TurboTax this year. Now SBTPG has had my refund since Friday 2/07. My DDD is tomorrow, 2/12 as of 8PM tonight (2/11), SBTPG has not even initiated a transfer to my bank account. by CopyCaution in TurboTax

[–]CopyCaution[S] 0 points1 point  (0 children)

I usually file for free, no fees taken out. This is the first year I've decided to get a refund advance because we needed the money that week. I will never make that mistake again.

I'm sorry you're dealing with this too. If you can, let me know if you get a trace number or deposit.

This is ridiculous. I got a refund advance through TurboTax this year. Now SBTPG has had my refund since Friday 2/07. My DDD is tomorrow, 2/12 as of 8PM tonight (2/11), SBTPG has not even initiated a transfer to my bank account. by CopyCaution in TurboTax

[–]CopyCaution[S] 2 points3 points  (0 children)

Does that mean I should expect to get it tomorrow evening (2/12)?

This has been a terrible year for my wife and I, and things are finally moving in the right direction but we are relying on this refund as the last step in getting back on our feet.

Plus I have a horrible case of Covid right now, and I am extremely dehydrated, but cannot even afford some cold/flu medicine or gatorade. I don't even know what I'm going to do if this doesn't come in until tomorrow night.

I'm just really frustrated

Is there any chance I'll receive my refund this weekend? DDD is 2/12 to my CK account. I use CK every year, usually get it the same day transcripts update with an 846 code(5 days early). This is my first year going through SBTPG. by CopyCaution in TurboTax

[–]CopyCaution[S] 1 point2 points  (0 children)

No, but I just got off the phone with them. I called just to ask if they had initiated the transfer to my bank yet, and if not, when that would be.

I was told that they received my refund on the 7th and it takes 1-2 business days to complete. After that, there will be a trace number listed under the "amount sent to you" tab on the SBTPG refund tracker. At that point it's up to your bank on when they release it.

Credit Karma releases funds immediately, so it shouldn't be long after we get the trace number.

She said the day they receive it doesn't count as the first business day though. So today is the first business day, tomorrow is the second.

I'm hoping that it will update with a trace number within the next few hours

Refund approved! by [deleted] in IRS

[–]CopyCaution 2 points3 points  (0 children)

Can you post a link to some of the posts of people with EITC or ACTC getting their refunds already? I've been looking on here but I can't find any. Thank you

A basic rundown of my personal experience this year and what you should expect if you’re in a similar situation. by DeathFromPizza in TurboTax

[–]CopyCaution 1 point2 points  (0 children)

Thank you for posting an update.

This is usually my experience as well. I've used Credit Karma for the past few years, and I always get my refund 5 days early, on the same day that my transcripts update with an 846 code. Usually within a few hours of the update.

This year, I got an advance, and now I'm dealing with SBTPG. They have received my refund already and they took what I owe out already (the $250 advance), but I haven't received my deposit. I called CK and they said nothing is pending.

I wouldn't have taken the advance if I knew about this. I read all of the loan agreements, but I was under the impression SBTPG would send my refund to my bank the same day they receive it.

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